Customer Service Emergency Medical

RYAN BROCK

**** ********* ***** • San Diego, CA *2117

480-***-**** • ********@*****.***

SUMMARY

Highly motivated Firefighter/ Paramedic/ Engineer with over 25 years of experience. Certified and trained professional with extensive knowledge of safety procedures, medical response and safe operation of city vehicles. Effective at quickly assessing situations and responding with solutions. Highly regarded within the department and known for team approach. Also ran a successful pool service and repair business for 10 years. HIGHLIGHTS

● Fire prevention expert ● Leadership positions ● Medical treatment knowledge

● Safety conscious ● Critical thinker ● Dependable

● Team Player ● Skilled problem solver ● Self-motivated PROFESSIONAL EXPERIENCE

Phoenix Fire Department, January 2002 – Retired February 2022 Engineer, Paramedic Firefighter

Responsibilities include daily safety inspections of the fire apparatus as well as regular building safety inspections. Responding to any and all emergency medical and or fire related calls in a rapid but safe manner. Render the necessary care, treatment or rescue protocols for each individual patient or emergency scene. DXP Mechanical Air Conditioning & Heat

Assistant HVAC Technician

Inspect and perform equipment repairs and replacements. Perform routine preventative maintenance. Respond to emergency maintenance requests.Adhere to all safety policies and procedures. High level of customer service.

Gila River Fire Department, August 1999-January 2002 Firefighter

Provided fire suppression and emergency medical services to the members of the Gila River Indian community Riptide Pools, November 2005 – May 2015

Owner/Technician

Serviced several pool accounts on a weekly basis. Tested water chemistry. Inspected pool equipment and made necessary repairs. Tile cleaning with glass bead system. Oversaw accounting and used Quickbooks for invoicing. Grew accounts through referrals and marketing. Offered exceptional customer service. EDUCATION / LICENSE

● Attended Mesa College, Arizona State University (1994 - 1997) Declared Major, Communication and Fire Science

● Paramedic Certification, Phoenix College

● Continued education and training coordinated through Phoenix Fire Department

● Certified Emergency Medical Paramedic

● Certified Haz-Mat First Responder

● Certified Incident Safety Officer

● Certified Paramedic Field Proctor/Instructor

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