Quality Control Customer Service

Karen Whelan

Present location: Damascus, MD *****

Availability to start: ASAP

Commute: She is comfortable with the commute

Summary:

Diversified skilled professional with extensive experience in Testing, Diagnostics, Repair, and Troubleshooting, Assembly Soldering, and Quality Control inspection of materials/products. She has solid experience in the Clean Room setting processing wafers in the GMP environment. Ability to work independently and to achieve expected targets. He has to ensure the machines are regularly checked and cleaned with safety protocols.

Skills:

●Product/unit testing, diagnostics, repair

●Customer service/ troubleshooting

●Soldering / Reading schematics / assembly diagrams

●Inventory control

Education and Certifications:

●Associate of Applied Science in Electronics Engineering Technology, ITT Technical Institute, Albuquerque, NM

●Certified in IPC-610 and IPC-J-STD

Work Experience:

FLIR, Elkridge, MD Oct 2021 – Jan 2022

Manufacturing Assembler

●Operate a variety of tools and equipment

●Conduct routine manufacturing operations and preventive maintenance of work area equipment and tools

●Report quality concerns, and make suggestions for continuous improvements and quality control.

●Work under general supervision.

●Built panels complete with din rails, terminal blocks, boards, and wiring panels.

●Worked under GMP environment.

Reason for Gap Aug 2019 – Sep 2021

●Due to covid not able to find better opportunities.

G3 Technologies Mount Airy, MD Sep 2017 – Jul 2019

RF Technician

●Worked as a bench tech testing and tuning circuit boards

●Tested and tuned Pre-Selector Boards

●Performed quality control inspection, Assembled, tested, and tuned 24 GHZ amps

●Tested Reference modules

●Worked under GMP environment

Walmart Mount Airy, MD Feb 2015 – Feb 2016

Sale Associate

●Worked as a Sales Associate in electronics support storewide operations by reviewing inventory and stock levels, processing special orders, and assisting customers with returns and exchanges.

Opterna, Sterling, Virginia Aug 2014 – Sep 2014

Assembler

●Assembling fiber optic routing boxes.

●Worked under GMP environment.

Mandex Upper Marlboro, MD Jan 2012 – Feb 2012

Assembler

●Assembled and soldered power units.

Trans Core, Technician II

Albuquerque, NM Feb 2000 – Sep 2010

●Responsible for testing, diagnosis, and repair of company products and new units

●Directly responsible for handling customer returns, including testing and repair of products for a worldwide customer base.

●Reviewed unit test procedures regarding customer purchases to ensure quality and usability.

●Worked with a Coordinator, and interacted with large (key account) clientele internationally; Performed assembly tasks as needed Customer service and inquiries.

Intel Rio Rancho, NM

Manufacturing Technician

●Worked in the “Clean Room” processing wafers in the GMP environment

●Worked on a wet sink sulfuric bench in wafer processing

●Used IP alcohol sterilize the bench

●Trained and oriented up to four personnel and supervised the work performance

●Safety Award received for following proper protocol; Recognition received for outstanding job performance.

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