Customer Service Team Members

Ofelia Ibisate Ambrocio

Contact no. +63-949*******

Landline no.: (+63)829-09-361

Email add: **********@*****.***

Blk 1 Lot 5 St. Thomas Street, St. Joseph Subd.,

Pulang Lupa 2, Las Piñas City, 1742, Philippines

OBJECTIVE

To utilize skills and talents in other environment that promotes their development. Furthermore, with these capabilities I would like to concretely contribute to the growth of an organization, through the enhancement of its processes and procedures, as well as through the improvement of staff relationships. EDUCATIONAL ATTAINMENT

B. S. Computer Science - Philippine Christian University – 1990-1994 Short Courses:

Caregiving - Filipino Institute, Dubai UAE May 2019 – Jan 2020 HR & Administration (Basic) - Filipino Institute, Dubai UAE - May 2019 – July 2019 SEMINARS AND TRAININGS ATTENDED

● Brighter Gen. Activate Classes (Start, Sun Traditionals & VUL Solution) Feb. 26, 2021 via Zoom Sun Life of Canada Phils. Inc., BGC Taguig City

● Brighter Gen. Boost (S.O.A.R, BC2)

May 07, 2021 via Zoom, Sun Life of Canada Phils. Inc., BGC Taguig City

● AMLA SEMINAR(Anti Money Laundering) & Customer Service Oct. 2012 Taj Palace (5 start hotel) Deira, Dubai UAE

● TRANSGUARD SEMINAR

March 2010 Deira, Dubai UAE

WORK EXPERIENCE

CLIENT SERVICE REPRESENTATIVE

ADP PHILIPPINES (Sept 22, 2022- Dec 29, 2023)

Glorietta 2 Corporate Center Palm Drive, Ayala Center Maki City 1224

● Help clients to educate about the product or payroll services.

● Answer & handle clients phone calls with empathy manner

● Monitor and manage numerous tasks simultaneously

● Responsible for Tier 1 or basic customer issues

SUN LIFE FINANCIAL ADVISOR

Sun Life Canada of (Phils) Inc. (Oct 2020 – Present) 5th Ave. cor. Rizal Drive, BGC Taguig City, 1634

● Meet up with current and prospective clients to assess their financial situations and create plans for their future

● Helping individuals achieve their financial goals by providing clients with strategies and ways to create more wealth

● Create sales and marketing strategies on social media to pay attention to possible clients.

● Gives quality service to clients by means of helping & updating what needs to be done, staying in touch through constant communication, treat them as families or friends.

.● Attends webinar via zoom from time to time to be more productive and effective as a Financial Advisor CASHIER / TELLER / CUSTOMER SERVICE

Al Dhafra Exchange PSC (Nov 2014 – May 2020)

Dubai,UAE

● Handled all types of money transfer transactions such as Western Union, local and international.

● Customers were given receipts, refunds, credits, or change.

● Accept foreign currency purchases and sales.

● Resolve customer complaints and respond to inquiries via various channels, such as phone calls and social media.

● Product launch and upselling

CUSTOMER SERVICE / TELLER / ASSISTANT SUPERVISOR

Redha Al Ansari Exchange Company (Oct 2009- Oct 2014)\ Dubai UAE

● Handled Western Union (Send & Receive local & international), Philippine, and all types of money transfer transactions.

● Supervised the branch's daily operation. Escalation of inquiries and complaints

● Marketing strategies to increase sales

● Monitor the daily and monthly sales reports of the branch

● Checked, maintained and implemented the norms and policies of KYC (know your customer) form in compliance to AMLA. PRODUCTION OPERATOR / TEAM LEADER / PRE-SUPERVISOR Amkor Technology Philippines (March 1995-Feb. 2009) Km. 22 East service road, South Superhighway Muntinlupa City Manila Philippines

● Followed proper communication from hierarchy to escalate issues.

● Ensures work quality to the satisfaction of customers (internal and external)

● Complies with the proper operating procedures of safety and health standards / regulations.

● Administrative and supervisory tasks such as evaluation of manpower’s performance (Semi-Annual.)

● Perform actual line supervision to ensure that prescribed working procedures are being followed to maintain excellent output.

● Reports/escalation of all problems encountered with regards to the production status.

● Monitor each subordinates performance and work related activities

● Responsible for answering the Corrective Action Request Tag (CART) when problems may occur in the production line.

● Provide One Point Lesson (OPL) to avoid occurrences when problems encountered in the line. AWARDS & HONORS

Special Distinction Award in Caregiving course

Nov. 2019 Filipino Institude, Deira Dubai U.A.E.

I hereby certify that all information given is correct and true.

Ofelia Ibisate Ambrocio

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