Customer Service Brand Ambassador
Resume:
Tashianna Gayle
Enthusiastic professional with expertise in customer service and sales
Industry who’s confident, reliable, and self motivated. 40 Laird St, Apt 433
Long Branch, NJ 07740
*********@***.***
EXPERIENCE
US Concepts LLC: MKTG & Diageo, NY, NY — Brand Ambassador March 2016 - PRESENT
- Contact premise to confirm, and go over the event prior to set up.
- Maintain serving standards and following all regulations while performing duties.
- Consistently providing professional, friendly and engaging services to all guest
- Assertively upsell premium bottles while educating consumers about the brand
- Filled out a mandatory report, at the end of each event, to recap it.
Team Enterprises LLC: Bacardi Portfolio, — retail specialist Aug 2019 - PRESENT
- Scheduled and Execute samplings on and off premise
- Mixed drinks with promoted brand for consumers to sample and increase sales
- Increase awareness of the brand via educating and engaging with the consumers, management and staff.
- Gather information and pictures to enter into the recap forms during the sampling, which needed to be completed, at the end of each event, within a certain amount of time.
Ocean House, Seabright, NJ — bartender
Aug 2022 - Sept 2023
- Maintained a clean and inviting bar area and warmly greeted all customers
- Full knowledge of drink and food menu
- Processed orders via POS system
- Handled cash and credit cards in a fast pace environment
- Prepared/Mixed drinks for customers following restaurant/drink ingredients while following alcohol regulations, sanitation and safety procedures.
- Assist with training new bartenders to the work area
- Listened to customer suggestions and complaints to try and help resolve, regarding food/beverage, prior to involving management
- Restocked liquor bottles, ingredients and fruits. SKILLS
- Adaptability and Flexibility
- Great Communicator
- Interpersonal skills.
- Leadership & Management
- Sales Techniques
- Worked in fast paced
environments while juggling
multiple task
CERTIFICATES
Bartending
TIPS
Cosmetology License
REFERENCES
Luther Bowen Manager
Strategic Group LLC
Amanda Manager
Ocean House
Hair Haven, Asbury Park, NJ — salon manager/stylist Nov 2019 - June 2022
- Opened and Closed salon
- Greeted clients and performed their requested hair services on my clients
- Managed the day to day operations of the salon
- Confirmed that members and clients were following sanitation protocol and salon regulations
- Filled and closed out daily salon reports
- Implemented new systems to maximize our profits and minimize expenses
- Organized group and individual meetings to discuss goals, improvements and achievements
- Hired and Organized team members schedule as well as organized training events to enhance their skills
- Organized events to bring in new business
- Sent out checks to pay the salon bills
- Managed inventory
- Handled accounts payable to receive inventory for the salon Strategic Experiential Group LLC: Moet-Hennessy US, NY, NY — Brand Ambassador
June 2015 - April 2020
- Increased sales and knowledge or brands and products
- Set up and break down work materials
- Educated consumers about the features and benefits of the product line
- Attended trainings, events, and meetings about the products well as upcoming events
- Recapped reports at the end of each event
- Modeled and poured drinks including the promoted brand at high profile events.
PVH, Bridgewater, NJ — Account Analyst/Customer Service Oct 2016 - May 2018
- Streamlined and Maintained various accounts via email
- Analyzed and monitored transactions to ensure that the requirements of company was kept
- Worked directly with sales and WH to process multiple orders for accounts within a specific time frame
- Organized and Managed time wisely, on a daily basis, to ensure that all orders were entered prior to deadline and issues were resolved
- Worked with different warehouses to ensure the needs of each sales rep accounts were met and orders were shipped.
- Worked from home for 2 days and 3 days in the office. EDUCATION
St Rose High School, Belmar, NJ — high school diploma Sept 2002 - June 2006
Kean University, Union, NJ —
Bachelor’s in criminal justice degree
June 2006 - May 2012
Graduated.
Paul Mitchell the School of Jersey Shore, Brick, NJ — cosmetology license
June 2015 - May 2018
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