Customer Service Store Manager

CONSTANTINE KOUTSALAS

623-***-**** Goodyear, AZ 85338 *********@*****.*** LinkedIn Profile

GENERAL MANAGER

Develops Strategies to Improve Customer Service, Drive Sales, & Increase Profitability

Dedicated and enthusiastic leader offering effective sales and operational leadership retail and customer service management entities. Devises effective business planning to support company initiatives and exceed quotas, utilizing targeted promotional strategies, merchandising, and product knowledge. Recognized for revitalizing underperforming retail stores by developing leading sales teams to become top-performing regional locations. Supports cross-functional teams using tailored performance development, coaching, and thought leadership to surpass expected forecasts and build lasting customer loyalty.

AREAS OF EXPERTISE

Operations/Employee Management Leadership Sales Merchandising Performance Development

Customer Service Sales Goal Attainment Inventory Management Training & Onboarding

PROFESSIONAL EXPERIENCE

Parts Authority Surprise, AZ

Store Manager 02/2016 – Present

Manage and lead a store team of 8 to consistently deliver high levels of customer service and business results for after-market automotive retail products. Conduct team meetings and offer training/development initiatives for individuals to meet service needs. Oversee inventory control, P&L, and payroll. Offer proactive customer service to ensure loyalty to new and existing clientele.

Promoted to store manager within 1 year after exceeding all sales goals.

Applied competitive edge and aggressive sales attainment to double yearly sales goal from $1.1M to $2.3M.

Earned President’s Club Award in 2017-2022.

O’Reilly Auto Parts Phoenix, AZ

Store Manager 05/2005 – 01/2016

Led automotive store operations for a team of 11. Strategized and implemented techniques to achieve all sales goals and promotions while providing hands-on, knowledgeable customer service. Monitored daily operations, including inventory management, cash handling, and loss prevention. Analyzed financial data to identify trends and opportunities for improvement. Oversaw merchandising and product displays, ensuring marketing appeal and customer brand awareness. Worked alongside vendors to ensure products are delivered on time and at competitive prices. Recruited, hired, onboarded, and trained new candidates for openings and developed individuals for role advancement.

Revitalized a low-volume store by turning around sales and launching new sales strategies that generated a 36% increase within the first month.

Exceeded profit goal by 12%, earning $1.1M above $900K benchmark.

Awarded with prestigious company sales recognition reserved for the Western market.

Won monthly awards by surpassing customer service expectations via survey results and exceeding monthly sales goals.

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS —

Lidemy Business Training, The Group Training Academy, Training Solutions

TECHNICAL SKILLS —

Microsoft Office, Shop Ware Management, Database & Inventory Management, Kronos Workforce Ready, Sangoma, TriNet Zenefits HR Platform

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