Customer Service Medical Assistant

JEAN PHILIPPE MACULENE

*************@*****.*** 407-***-**** Pine Hills, FL 32818

Seeking to obtain a position where I can enhance my skills and to provide home care for patients. Communication

Compassion and patient

Flexibility

Strong problem-solving skills

Able to work under pressure

Communicate well with patient

Able to handle multiple tasks

Learning new things

Attention to details

Customer Service Rep MTA - Long Island City, NY 05/2019 - Current Booking trips

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Receptionist/Scheduler Better Care Chiropractic - Orlando, FL 08/2016 - 04/2018 Ensured each patient received outstanding service

Verified completion of all patient documentation associated with new patient intake and registration Schedule appointments and maintain and update appointment calendars Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Technical Customer Service Rep Vixxo Corporation - Orlando, FL 05/2016 - 01/2018 Receive and respond to service requests and proactively manage preventive maintenance Document all interactions with customers and service contractors Establish and cultivate appropriate rapport with service contractors Conduct customer satisfaction surveys

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Medical Assistant Technician OBGYN of Greater Orlando - Orlando, FL 05/2017 - 08/2017 Record patients' medical history, vital statistics, or information such as test results in medical records Prepare treatment rooms for patient examinations, keeping the rooms neat and clean Interview patients to obtain medical information and measure their vital signs, weight, and height Show patients to examination rooms and prepare them for the physician. Home Heath aid Care Institute Westbury, NY 12/2020 Home Health Care Aid Certification

Summary

Skills

Experience

Education and Training

Florida Career College Orlando, FL 10/2017

Medical Assistant Diploma

Medical Assistant Administrative/ Clinical Skills

EKGs

Specimen Collection

Staple/Suture Removal

Vital Signs

Throat Cultures

Front Desk Duties

Phlebotomy

Typing Proficient 20WPM

Basic Wound Care

HIPAA Compliance Trained

Injections

Pre-Op/Post-Op Care

Telephone Triage

Charting/Records Mgmt.

Instrument Sterilization

Prescription Refills

CPR

First Aid

OSHA

HHA

Certifications

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