Loss Prevention Customer Service

PROFESSIONAL SKILLS

•Able to solve problems quickly and efficiently

•Ability to meet deadlines in a fast-paced, time sensitive environment

•Attention to detail

•Works well in a team environment or indvidually

•Excellent interpersonal, teamwork, and customer service skills

•Great judgment, problem-solving, analytical and decision-making skills

EDUCATION

•Valencia Community College June 2001

EMPLOYMENT

Jeunesse Global March 2016 – Present / Lake Mary, FL

Chargeback Specialist

•Provides all proper documentation to the merchants defending Jeunesse Global against chargebacks

•Completes chargeback requests in accordance with company policy

•Completes all related paperwork regarding returns/refunds/chargebacks

•Reviews, analyzes, and processes all contract chargeback debits in a timely manner

Fraud Specialist

•Compiles, processes and analyzes data, records research procedures and results, files and maintains records, inputs and retrieves data

•Assists with research projects, performs independent research, plans, and implements research projects

•Researches Unauthorized Charges

Einstein Brothers August 2015 – March 2016 / Winter Park, FL

Catering Coordinator

•Supervised the catering operations for eleven stores in the Orlando/Ormond Beach area

•Coordinated events for the district

•Interacted with new clients/customers to build new accounts

•Ensured all necessary tools and equipment required for each order was available, and was used according to established guidelines

•Conducted administrative and clerical procedures

•Promoted to catering coordinator assisted with scheduling and daily coordination of all catering orders

Kmart June 2001 – November 2011 / Orlando, FL

Loss Prevention Manager

•Monitored and reviewed paperwork, procedures and systems to prevent error-related shortages

•Investigated and interviewed individuals suspected of shoplifting or internal theft

•Supervised surveillance, detection or criminal processing related to theft and criminal charges

•Reviewed loss prevention exception reports and cash discrepancies to ensure adherence to guidelines

•Verified correct use and maintenance of physical security systems, such as closed circuit television, merchandise tags, and burglar alarms

•Conducted internal investigations of problems such as: employee theft, violations of corporate loss prevention policies

•Hired and supervised loss prevention staff

•Trained loss prevention staff, retail managers or store employees on loss control and prevention measures

Accomplishments

•Promoted from Loss Prevention lead to Manager with in six months

•Conducted and prosecuted six internal cases with in the first six months of being a Loss Prevention lead

•Received a promotion to a larger volume store

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