Customer Service Representative

L

Margaret

Lutz

1-267-***-****

margaretdlutz@gmail.

com

North Wales,

Pennsylvania 19454

SUMMARY

Personable Recruiter/ Marketing Researcher accomplished in obtaining buy-in for projects and new implementations. Talented at analyzing account data and resolving customer issues and escalations while maintaining positive attitude. Outstanding mentor and communicator committed to empowering future growth and mastering challenges. SKILLS

Strategic Account Development and

Management

Customer Needs Assessment

Account Management

Account Reconciliation

Customer Liaison

Customer Relationship Management

Market Research and Analysis

Product and Service Knowledge

EXPERIENCE

Customer Service Representative

Warrington, PA

Home Depot / Jun 2022 to Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer c

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