Customer Service Representative
Resume:
Dayunna Sellers
Columbus, OH *****
**********@*****.***
To obtain employment that will assist me in developing my skills and to utilize current knowledge and be an asset to your company.
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Little Caesars Pizza - Groveport, OH
October 2022 to December 2022
• Ordering
• Shipping
• Customer Service
•
Housing Coordinator
IMPACT Community Action - Columbus, OH
February 2021 to June 2021
• Rental Assistance
• Bill Payment
• Filing
• Customer Service
Customer Service Representative
CVS Health - New Albany, OH
February 2020 to May 2021
• Billing
• Setting up Appointments
Customer Service Representative
VSP GLOBAL - Columbus, OH
May 2018 to June 2020
Billing, Customer Service, Authorizations, Enrollments Office Assistant
Value City Furniture - Columbus, OH
May 2014 to April 2018
Answering the phone and Customer Service and delivery schedules and invoices Claims Specialist
Citzens Property Group - New Albany, OH
March 2017 to November 2017
Insurance Claims for Property damage
Claims Specialist
CareWorks - Dublin, OH
April 2017 to August 2017
Processing claims for families who need to take maternity leave and who had illness in their families Risk Analyst LL
JPMorgan Chase - Columbus, OH
April 2012 to August 2013
Holding accounts and releasing accounts and balancing books for clients Program Representative
Dish Network
January 2010 to December 2011
Setup cable service, Restart service, Trouble shoot problems with cable
* Setup payments with checks, credit cards, and debit cards, also set up post date payments Account Manager
Discover Card/CRS - Columbus, OH
January 2009 to December 2010
Maintain Inbound and Outbound calls.
* Create payment programs for card members.
* Provides customer service.
Customer Service Representative
Metro Pcs - Columbus, OH
January 2005 to December 2008
Taken in-bound calls
* Trouble Shoot
* Accepted Payment
* Started and Disconnect Services
Program Representative
GC Services - Columbus, OH
January 2002 to December 2008
Collected on payments; NSF and Non-mailed payments.
* Follow-Up with clients.
* Set-Up new programs; concerning loans.
Customer Service Representative
GC Services - Columbus, OH
January 2005 to December 2006
Answered problem solving questions, directory information.
* Answered Web Mail. Traveled to mailroom to forward mail.
* Scheduled; payment for billing.
* Collections
* Submitted; Letters for reopening accounts.
* Updated; Personal data - address, name and telephone changes.
* Received; Special account closure. Maintained and organized filing.
* Input customer data in computer system.
* Provided customer care. Assisted co-workers and employer. Education
High school diploma
Columbus State Community College - Columbus, OH, US 2000 to 2002
Skills
• Account Management
• Cold Calling
• Business Development
• CRM software
• B2B
• Conflict management
• Customer service
• Public relations
• Cold calling
• Office management
• Software troubleshooting
• Account management
• Salesforce
• English
• Medical records
• Medical terminology
• Health information management
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