Quality Control Assurance

HTTPS:

BFJ

OBJECTIVE

Leadership and team

development. Fostering

and instilling a mindset

of continuous

improvement.

Delivering service

excellence.

Belinda Fay Jefferson

HTTPS://https://www.linkedin.com/in/belinda-jefferson **********@****************.*** 313-***-****

EXPERIENCE

Director of Quality Control

DAYSPRING, INC. February 2017 – November 2023

Responsible for providing leadership to the management team of a building services management and training organization. Territory consisted of public libraries, municipalities, public schools, and public clinics. Leadership team consisted of quality assurance/quality control directors, site managers, and distribution leads.

Key Contributions:

• Led efforts to enhance the use of technology to improve efficiency levels and enhance sanitation outcomes.

• Led efforts to document and implement systematic protocols to lay the foundation for standardization with the goal of eliminating inconsistent ad hoc services.

• Established project teams to manage specialized tasks, i.e. floor refurbishment, for improved project delivery outcomes.

Leveraging my skills

and advocacy to

promote, support, and

elevate the

transformational value

of delivering

exceptional building

management

services.

Operations Consultant

KAISER CORPORATION July 2012- November 2015

Led the company's scope results team in the rotation and refresh of Kaiser's on-hand warehouse inventory. Also led the team in efficacy training and quality control routines.

Vice President of Sales

HERCULES & HERCULES, INC. April 1985 - December

1990

Led the company's dedicated building management

services team in providing environmentally sustainable products and services to clients responsible for

maintaining clean and healthy environments. Clients consisted of Fortune 500 Corporations, mid-size

companies, and emerging small businesses.

SKILLS

EDUCATION

Bachelor of Science, Business and Marketing

• Madonna University

CERTIFICATIONS

• CIMS (Cleaning Industry Management

Standard) Green Building

• 3M University

• Johnson University- Diversity in Practice

• Spartan Products- Business Development

President

HERCULES & HERCULES, INC. January 1990 -

November 2016

Led the company's dedicated building management services team in providing environmentally sustainable products and services to clients responsible for maintaining clean and healthy environments. Clients consisted of Fortune 500 Corporations, mid-size companies and emerging small businesses.

Key Contributions:

• Business expansion from one location to two additional locations with fully staffed building management services teams at each location. • Development and implementation of a warehousing supply system.

• Establishment of a consulting arm that serviced the operating supply needs of Kaiser.

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