Credit Card Account Management

Started my banking career out with a Teller position and continued that role for 6 years, then promoted to corresponding directly with credit card and then mortgage customers. Inbound calls as well as outbound calls in order to facilitate delinquency resolutions through consultation, and collection efforts. Research and Problem Solving

Loan Modifications

Policies and Procedures

Communication

Negotiation and Documentation

Legal and Compliance

Productivity Reporting

Client Relationship

Managing Multiple Priorities

Collections Cash Handling

Portfolio and Account Management

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Green Tree Servicing LLC

Spring Leaf Mortgage LLC

Nationstar Mortgage LLC DBA Mr Cooper Mortgage LLC Irving, TX Collections / Relationship Manage/ Home Solutions Sr. Associate Working a set portfolio of accounts for collection as well as loss mitigation issues from short sales to DIL, as well as loan modifications foreclosure and bankruptcy Updating the money stack to see if reason for delinquency is a affordability issue, death of one of the homeowners, loss of job, see what funds the homeowner has to find a solution whether it be a modification or a payment arrangement to keep or get the home in a current status. During the modification process, getting all documents from the homeowner from the 4506T-to the uniform borrowers assistance form as well as bank statements, pay stubs, etc. Monitoring the modification during the process from the underwriter forward and back to the home owner to advise of decision of the modification be it approval or denied, and continue to collect on any past due amount from the home owner while conforming with all policy’s and procedures to the collection guidelines.

Working short sale’s working with the relator’s as well as home owners to advise of where the short sale is once the offer as well as all documents are received and IPOB is done as well as to the decision from Loss Mitigation be approval or a counter offer.

When working the DIL getting all forms out to the home owner as well as advising them of conditions for the DIL making sure they know the home does have to be clean as well as yard and if approval is granted for DIL, a walk through would take place as well when keys area handed over. Advising the home owner about any liens on the home must be taken care of as well. Apr. 2013 - 2023

CAREER SUMMARY

(C) 563-***-**** · ************@*****.***

Tammie E Giunta

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

DUTRAC COMMUNITY CREDIT UNION, Dubuque, IA

Lead Drive-Up Teller

2007-2013

2001-2006

North Iowa Area Community College Mason City, IA

Northeast Iowa Area Community College Peosta, IA

Hamilton Institute of Business Davenport, IA

EDUCATION

JPMORGAN CHASE, Arlington TX

Customer Assistant Escalation Specialist / Relationship Manager / Customer Assistant Specialist / Collection Specialist II (Credit Cards) / LM Solicitor Collections (Mortgage) / Teller

Dedicated to providing exceptional customer service with an emphasis on customer satisfaction and conflict resolution

Awarded Circle of Excellence (Top 2-4% nationwide in collections in credit card collections) Recognized and awarded for perfect balancing

Recognized and awarded for upgrading customers in products offered Commended for customer compliments

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