Customer Service Manager
Resume:
MEENAKSHI GONDWAL
******************@*****.***
*/** ***** *****, ****** Park,
Auckland 2019.
SKILLS:
• Incredible attention to detail
• Excellent communication skills
• Ability to work independently
• Client account management
• Account Investigation
• Service Recommendations
• Inbound Call Management
• Call Documentation
• Payment Processing
• Documentation and Reporting A
positive attitude with a growth
mindset
• Problem-Solving
• Teamwork and Collaboration
• Team Building
• Exceptional customer focus
• Tech savvy
LANGUAGES
English: Full Professional
Hindi: Native or Bilingual
Punjabi: Native or Bilingual
Meenakshi
PROFESSIONAL SUMMARY
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking ability, committed to maintaining professional relationships to increase customer ratings. Diligent customer service professionals are successful at satisfying different types of customers with creative and knowledge solutions. Top-notch skills are oral and written communication, active listening and analytical problem –solving skills.
Customer Service Officer, 2017-2020
Idiya Limited: Ikea importers
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about their invoices of the orders.
• Provide information to assist with customers understanding and future tax compliance
• Communicated with clients regarding account services, statements, and balances.
• Updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Updated account information to maintain customer records. Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Decision making for relief of late filing/payment returns penalties
. • Reviewing customer bank statements for hardship applications, making decision on hardship applications for personal and business customers.
• Reviewing income and expenses for business and 12-month cash flow.
Used Start software to access customer details and databases. Negotiate the filing of returns and payment of outstanding tax including liaison with any professional representatives such as tax agents, accountants etc.
Operation Manager: 2020 to 2022
Houseproud International Cleaning Company
• Educate customer for income tax, PAYE and GST.
• Locate missing payments and apply to correct account. Managed customer accounts to secure customer satisfaction and repeat business.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Processing Gem finance application for interest free purchases. Placed orders and answered customer questions in-person, through email and over the phone to maximize customer service.
• Contacted new and existing customers to outline benefits of products.
• Monitored customer orders and addressed customer issues.
• Demonstrated product features to align with customer needs. Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained up-to-date knowledge of store sales, payment policies and security standards. • Highlighted target products with eye- catching signs, displays and shelf positions.
ASSISTANT STORE MANAGER: 2023-ONGOING
Auckland Domestic Airport
• Handled customer inquiries and suggestions courteously and professionally.
• • Maintained sound knowledge of company product suites.
• • Managed efficient cash register operations.
• • Work on POS. • Day opening and closing responsibilities.
• • Cash management on site.
• • Provide training to new team members. Stocked merchandise, clearly labelling items, and arranging according to size or color.
• • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. • Provided exceptional services and pleasant shopping experiences to retail customers.
• Assessed customer needs and upsold products and services to maximize sales.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects. ACHIEVEMENTS:
• Heath Safety member of the Month
• Best Service IQ Certificate
• Manager Certificate
Education:
Business Diploma Level 5 and 6
Graduation in bachelor's in business administration with Finance and Accounts subjects.
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