Customer Service Account Management

Dawn Smith

**********@*****.*** 859-***-**** Hope Mills, NC

SUMMARY

Seasoned professional with 10 years of customer service experience, adept in account management and resolution of billing disputes. Proven track record in delivering high-quality service through inbound and outbound calls, excelling in fast-paced environments. Actively seeking a Customer Service role to leverage expertise in client relations and problem-solving.

WORK EXPERIENCE

Instacart Fayetteville, NC

Grocery Delivery Aug 2018 - Present

• Ensure accurate and efficient fulfillment of customer grocery orders to meet daily delivery quotas.

• Provide prompt and professional delivery service, enhancing customer satisfaction and loyalty. SSRS Hope Mills, NC (Work from

Home)

Telephone Interviewer Sep 2019 - Dec 2021

• Conducted detailed telephone interviews to gather data for market research studies, ensuring accurate representation of public opinion on current events and diverse topics.

• Maintained high standards of professionalism and confidentiality while engaging with respondents, contributing to the integrity and reliability of collected data. Hardees Fayetteville, NC

Crew Member May 2018 - Jun 2018

• Prepared morning meals, ensuring timely and efficient service to meet customer demand.

• Maintained cleanliness and organization of kitchen facilities, facilitating a seamless transition for the lunch crew. Fayetteville Observer

Inserter Aug 2017 - Oct 2017

• Managed the efficient preparation and organization of newspaper inserts and advertisements for distribution, ensuring timely availability for truck loading.

• Maintained a clean and orderly work environment, responsibly recycling excess materials and contributing to the operational efficiency of the facility.

Affiliated Computer Services Lexington, KY

Customer Service Representative Jan 2005 - Feb 2009

• Managed a high volume of inbound and outbound calls, effectively resolving customer account disputes, billing inquiries, and tax-related issues.

• Facilitated new account activations and phone services, ensuring customer satisfaction and operational efficiency. EDUCATION

Eastern Gateway Community College

Associate in Teacher Education

Jan 2022

University of Phoenix

Associates of Arts in Medical Administration

Fort Bragg, NC

Sep 2011

Morehead State University Morehead, KY

Feb 2004

Montgomery County High School

High School Diploma

Mount Sterling, KY

May 2002

CERTIFICATIONS

Customer Service Skills, Indeed Assessments Dec 2018 Verbal Communication, Indeed Assessments Mar 2019

Memorization & Recall Skills, Indeed Assessments Mar 2019 Written Communication, Indeed Assessments Mar 2019 Scheduling, Indeed Assessments Mar 2019

English Communication Skills: Typing, Indeed Assessments Mar 2019 SKILLS

Customer Service • Retail Sales • Food Industry • Microsoft Word

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