Customer Service Quality Assurance

Cellyn Lather

720-***-**** — Denver, CO - ***** — **************@*****.***

SUMMARY

PROFESSIONAL SKILLS

Multitasking

Labeling

Problem-Solving

Inspection

Product Knowledge

Cash Handling

Packaging

Merchandising

Scanning

Documentation

Quality Assurance

Time Management

Organizational Skills

Computer Literacy

Customer Service

Troubleshooting

Communication Skills

Shipping/Receiving

Teamwork

Picking

EXPERIENCE

Gate Gourmet Denver, Colorado

Receiver Jul 2022 – Present

Maintained a clean and organized warehouse and receiving area

Disposed of expired or damaged items in accordance with company policies

Monitored order status and communicated changes to customers

Experienced in maintaining accurate records of all incoming and outgoing shipments

Worked to quickly identify any missing, lost, or damaged materials and immediately find resolution

Reeds Bay Hotel Hilo, Hawaii

Receptionist Jan 2007 – Jan 2017

Assisted in ordering, receiving, stocking, and distributing office supplies

Greeted and welcomed guests both in person and over the phone, directing inquiries to the appropriate department

Greeted walk-in customers, insurance adjusters, and tow truck customers while fielding calls from outside parties such as vendors and customers

Received and scanned claims to ensure prompt processing

Offered clients beverages, prepared them to receive color services, and collected and processed payments for services rendered

Kwajlein Range Services Kwajlein, Marshall Islands

Administrative Assistant Jan 2005 – Jan 2007

Answered and managed incoming and outgoing calls while recording accurate messages

Scheduled meetings, events, and interviews for six executive employees

Managed monthly calls with various agencies and vendors to track billing versus contracted budgets

EDUCATION

High School Diploma Jun 2000

Hilo High School Hilo, HI

LANGUAGES

Marshallese: Native/ Bilingual (5 out of 5)

ACTIVITIES AND HONORS

High School Honors with Cum Laude

Reading

Playing Volleyball and Softball

Baking

Sewing Clothes

Spending time with family

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