Room Attendant Customer Service
Resume:
Paul Souz
**********@*****.***
H,no : 50 Britto street,
Mansapur, Taluk
Khnanpur,Dist : Belgaum,
591302
Indian
PROFILE
Experienced cabin attendant with
* **ar of service on Costa Cruise
and 2 years of experience in
housekeeping. Skilled in
providing excellent customer
service, maintaining cleanliness,
and ensuring a comfortable
experience for guests. Dedicated,
detail-oriented, and committed to
upholding high standards of
hospitality.
EDUCATION
Advance Diploma in Hotel
Management
Gesto, Culinary and Hospitality
Academy
06/2018 – 07/2020
Margoa Goa, India
PUC
RS Wagle PU College
06/2016 – 06/2018 Khanapur
High School
Sarvodaya Vidyalaya English
Medium High School
06/2016 Khanapur, India
LANGUAGES
English
Hindi
Konkani
Marathi
Basic Italian
COURSES
Completed STCW Basic-INDOS
No:22ZP3976
PROFESSIONAL EXPERIENCE
The St. Regis Goa Resort (Marriott)
Housekeeping Host
Present
•Collaborated with the housekeeping team to maintain high-quality service, including timely room turnovers and cleanliness audits Costa Cruise
Position: Cabin Attendant
06/2024
•Maintained cleanliness and order in guest cabin.
•Provided exceptional customer service to ensure guest satisfaction. Holiday Inn Resort Goa (IHG) Hotel
Position: Senior Room Attendant
09/2021 – 08/2022 Mobor,Goa
•Supervised and performed cleaning duties to maintain high standards of cleanliness in guest rooms.
•Ensured guest rooms were well-stocked with amenities and provided prompt service to guest requests.
Holiday Inn Resort Goa (IHG) Hotel
Position: Room Attendant (Job Training)
11/2020 – 04/2021
•Completed job training focused on room maintenance and guest services.
Zuri Hotel and Resorts
Position :Industrial Trainee
11/2019 – 03/2020 Goa
•Completed industrial training with hands-on experience in housekeeping operations.
•Gained practical knowledge of hotel management and guest services. The Sincro Hotel
Position: Room Attendant (Part Time Job for Better Experience) 11/2018 – 10/2019 Goa
•Performed cleaning and maintenance duties in guest rooms. SKILLS
Communication
Excellent verbal and written communication skills
Teamwork
Ability to work collaboratively with others
Time Management
Efficient in managing time and meeting deadlines.
Customer Service
Skilled in providing excellent service to customers and clients Art and Craft Skills
Creative and skilled in arts and crafts, adding a unique touch to guest experiences and cabin decorations.
Housekeeping and Sanitation
Skilled in maintaining cleanliness, order, and sanitation in guest cabins and public areas.
AWARDS
Awarded (STAR PERFORMER-MAY 2022)
Holiday Inn Resort (IHG) Hotel Goa
DECLARATION
I hereby declare that the above-mentioned information is true to the best of my knowledge
Paul Souz
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