Human Resources Employee Relations

WILLIAM LEE MASSEY

*** ****** ****

Cocoa Beach, FL 32931

321-***-**** ********@*****.***

A highly motivated strategic partner with over fifteen years of Human Resources experience looking to join a diverse team of high-energy professionals with an unbridled passion for HR and bringing smiles to the faces of every person we encounter. Valuing integrity and excellence as paramount to success, it is my top priority to conduct my work with the utmost professionalism resulting in an assurance that every employee, customer and partner is provided with an unforgettable experience.

EDUCATION

University of Florida - Gainesville, FL

Bachelor of Arts

Embry-Riddle Aeronautical University - Daytona Beach, FL

Master of Science, Business Management

George Mason University – Fairfax, VA

Human Resource Management Certificate

EXPERIENCE

NATIONAL AIRLINES February 2022 – May 2022

SENIOR RECRUITER

Create and post job descriptions on various platforms for open positions.

Screen candidates to ensure qualifications are met.

Coordinate participation in job fairs across the country.

Train managers and assist with appropriate interview techniques and strategies.

Conduct new hire onboarding and orientation.

Manage visa application process for Pilots and Flight Attendants (China and E3)

Manage company profile on various social media outlets.

Attend career expos and job fairs.

Interview qualified candidates.

HEALTH FIRST October 2020 – December 2020

HR PARTNER

• Respond to all employee relations inquiries for 3 community hospitals

• Ensure 90 day and annual reviews were conducted on time

• Create and conduct HR training for site managers

• Analyze annual employee engagement survey

• Create and implement strategies to improve employee engagement and retention

BILLY CASPER GOLF February 2011 – May 2020

REGIONAL HR MANAGER

• Work with executive team to develop and implement strategic HR initiatives specifically diversity and inclusion

• Directly assist VP of HR with day-to-day operations of corporate operations

• Ensure compliance with government authorities in 30 states.

• Provide support to 6,000 employees across all HR disciplines

• Manage employee relations team

• Respond to all legal inquiries including claims of harassment and discrimination

• Screen and interview managerial applicants

• Review and classify available positions according to the appropriate exemption

• Facilitate annual performance reviews for talent management

• Create and conduct HR training for site managers

• Conduct new hire orientation and onboarding for all new facilities

• Maintain employee files and ensure compliance with I-9 and associated documents

• Coordinate CBA negotiations will multiple unions

• Design, conduct and analyze annual employee engagement survey

• Create and implement strategies to improve employee engagement and retention

INTERIM GENERAL MANAGER

• Responsible for successful operation of entire facility

• Manage team of 40 employees

• Produce marketing materials

• Implement programming designed to attract more female guests

• Train and coach each employee on policies and procedures

• Maintain employee files and review for compliance

• Ensure compliance with safety organizations

HR GENERALIST

• Coach managers on the positive handling of employee relations

• Investigate and resolve employee disputes

• Handle day to day generalist responsibilities including talent management

• Provide timely responses to inquiries across all US time zones

• Coordinate benefit program for over 150 golf courses

• Annually review company-wide policies and procedures

• Ensure compliance with all local, state and federal requirements

• Rewrote the entire company handbook for improved readability

PAYROLL ADMINISTRATOR

• Process payroll for 75 facilities nationwide

• Process unemployment claims

• Review and process new hire paperwork

• Maintain employee files and records

• Respond to unemployment inquiries

• Produce reports for compliance checks with all federal requirements

CPUMC CHILD DEVELOPMENT CENTRE February 2005 - July 2010

BUSINESS ADMINISTRATOR

• Create annual budgets in excess of $1.2 million

• Process payments and maintain accounts for over 100 clients

• Maintain employee files

• Manage entire facility as interim director

• Administer benefits program for 60 employees

ACHIEVEMENTS

• Professional in Human Resources (PHR)

• SHRM Certified Professional (SHRM-CP)

• Nick Keefe ACE Service Award Winner 2011

PROFESSIONAL SKILLS

• Training • Benefits Administration • Labor Relations • Employee Relations

• Customer Service • Public Relations • Payroll Processing (ADP) • Talent Acquisition

• Employee Engagement • Compliance • Collective Bargaining • Policies and Procedures

• Onboarding • Marketing • Change Management • Recruiting

• Policy Implementation • Employee Retention

COMPUTER SKILLS

• Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) • ADP Systems (HRA, Timesaver, iReports, ADP4ME)

• Adobe Acrobat • Ultimate Software (UltiPro)

• People Soft • Kronos

• Zip Recruiter • LinkedIn

• Indeed • Glassdoor

• Paylocity

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