Patient Care Customer Service

TRACY LEE EATON

***** ********* **. ****** ** ***88 269-***-**** ************@*****.***

Objective

A competent, dynamic, highly motivated professional with 23+ years excellent experience, possessing excellent communications and inter personal skills now seeking a suitable Sales/Management/Customer service position where I can apply these skills. PROFILE

MANAGEMENT SKILLS

Proven ability to manage with consistent results. Excellent organizational and analytical skills and the ability to lead projects and get results. Adopts a systematic approach to problem solving and effectively analyses results and implement solutions. Dedicated and committed, willing to take on challenging roles, tough assignments and work on tight deadlines. COMMUNICATION SKILLS

Excellent communication skills teamed with the ability to develop rapport with employees and peers. Poised and confident in dealing with individuals of all levels. Dedicated to building a highly motivated team aware of their role in improving productivity and quality. PERSONAL ATTRIBUTES

Highly organized and efficient, a flexible and versatile team player who will work hard and excel in any environment. Impressive work ethic, reliable, dependable and conscious of duties and responsibilities. A positive approach to all tasks and pride in achievements has resulted in many successes. The ability to form good relationships with both peers and staff is central to my character.

Education

Glen Oaks Community College, Major-Associates Business Management 1990-1996 Kalamazoo Valley Community College

Empire School of Cosmetology Graduated August 2011 Experience

July 2022-2024

JC Penny Beauty manager

May 2022-2024 Great Clips-manager and stylist

● Took over the beauty department

● Managed the team of advisors.

● Advertising

● Product training, knowledge and sales

● Made store profitable.

● Manager on duty for the whole store.

● set plan o grams

● customer service

2012-3/2013

Cost Cutters- stylist

● Controlled expenses for the salon

● Created Advertising and product sales for the store

● Cut and style hair

2009-2012

Three Rivers Optical- optician, office manager

● Managed a staff of 4

● Managed the monthly budget, spending cost reduction as well as inventory management.

● Proven ability to motivate team members and maintain high morale.

● Excellent computer skills with particular emphasis on Microsoft Word.

● Over the top customer service skills.

● The ability to multi task.

● Established & reestablished old and new customer accounts.

● Developed close professional relationships with suppliers. 2005-2006

2

Cole Motor Company

● Porter

● Service writer

● Parts delivery

● Parts department experience

● Inventory control

1992-2004

Woodlands residential Center- resident care aide

● Client care

● Paperwork

● Answer phones

● Case management

● Responsible for day to day functions.

References upon request

3

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