Quality Assurance Customer Service

CARLA CLAYBORN

470-***-**** · ***************@*****.*** · LAWRENCEVILLE, GA 30046

Detail-oriented and highly skilled manufacturing and warehouse professional with extensive experience in operations, forklift operating, shipping, and receiving, and assembly processes. Proven ability to train new operators, ensure safety compliance, and optimize production workflows for increased efficiency. Expertise in quality assurance, inventory management, and problem- solving within fast-paced environments. Strong background in handling warehouse logistics, including order fulfillment, shipping, and receiving. Seeking to leverage my experience in a manufacturing warehouse role to contribute to operational success and process improvements.

Core Competencies

CNC Machine Operation Training: Experienced in training new CNC operators on the safe and efficient handling of machinery, ensuring compliance with company protocols.

Safety and Efficiency Protocols: Developed and implemented safety procedures that enhanced operational efficiency and reduced workplace hazards.

Assembly Process Optimization: Optimized assembly processes by utilizing system knowledge to address and resolve any component or operational challenges.

Process Improvement and Problem-Solving: Consistently applied problem-solving techniques to improve production workflows and address technical issues during assembly.

Skills

• Quality Assurance

• Maintenance

• Operator Training

• Problem Solving

• Order Fulfillment

• Forklift Operations

• Safety Procedures

• Warehouse Logistics

• Customer Service

Experience

Machine Operator

ELRINGKLINGER – Buford, GA

September 2022-February 2024

• Conducted quality assurance checks to ensure products met company standards and specifications.

• Performed cycle count inventory audits to maintain accurate stock levels and reduce discrepancies.

• Efficiently managed order fulfillment, ensuring timely and accurate processing of customer orders.

• Handled shipping and receiving, including loading, and unloading shipments, verifying inventory, and processing orders. Janitor/Shipping and Receiving

RANDSTAD MITSUBISHI ELECTRIC – Buford, GA

June 2016 - June 2021

• Performed routine cleaning and maintenance of facilities, ensuring a clean and sanitary environment.

• Removed trash and recyclables, maintaining proper waste disposal and environmental compliance.

• Conducted regular inspections of facilities to ensure cleanliness and report any maintenance issues.

• Processed incoming and outgoing shipments, ensuring accuracy and timely deliveries.

• Loaded and unloaded trucks using forklifts, pallet jacks, and manual labor.

• Prepared shipping labels, documents, and packages for outbound shipments. Pharmacy Tech

WAL-MART – Peoria, IL

March 2014 - March 2015

• Provided excellent customer service by assisting customers with questions about medications and processing transactions.

• Managed opening and closing procedures for the pharmacy, ensuring all tasks were completed accurately and on time.

• Handled money, processed payments, and ensured the accurate distribution of medications to customers.

• Bagged and organized medications for customer pick-up, maintaining accuracy and efficiency.

• Assisted pharmacists with customer inquiries and ensured compliance with pharmacy regulations and policies. Cash Office Cashier/Customer Service

SUPER TARGET – Duluth, GA

March 2012 - March 2014

Materialist Specialist

CATERPILLAR – Morton, GA

August 1999 - December 2010

Assembler

KOMATSU TECHNOLOGIES – Peoria, IL

May 1996 - November 2000

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