Front Desk Agent
Resume:
Martha Pomales
Lawton, OK *****
*************@*****.***
Customer-oriented Front Desk Receptionist with 3 years’ experience providing First-rate service to guests. Friendly and energetic providing 25+ years of Work Experience
Front Desk Agent
Homewood Suites by Hilton - Lawton, OK
October 2022 to November 2023
Handled front desk operations for a 88-room hotel
Took reservations and checked guests in and out
Provided guests with information on available rooms, hotel amenities, and local restaurants and attractions
Cheerfully greet and assist all guests with check-in and check-out procedures Coordinate with housekeeping staff to ensure all rooms are cleaned and ready on time Assistant Manager
Essence Suites - Orland Park, IL
May 2020 to October 2021
Scheduling reservations, confirmation calls, and preparing special requests per customer
(Ex... Balloons bouquets, Roses, Champagne, and chocolates) Reserved hotel rooms over the phone, collected payments and cancellations/refunded bookings Communicated with housekeeping and maintenance department to resolve guest complaints and request
Ensuring company policies and procedures are followed. Handling correspondence, training new employees, taking phone calls Scheduling, maintaining inventory and evaluating employee performance Assigning tasks, monitoring staff when the Hotel Manager is not present Responding and resolving customer issues to their overall satisfaction Handling any and all chargebacks, refunds and credits due to guests Tax Preparer
Jackson Hewitt Tax Services - Chicago, IL
January 2018 to February 2021
Informing clients or employees on the tax preparation process Collecting relevant financial records, including pay stubs and income statements Inputting data from financial records into tax software or databases Using applicable federal, state and local tax law to determine deductions and how much each client will pay or earn on the return
Completing and filing tax documents with appropriate agencies, like the IRS, state and local government entities
Acting as a representative for clients with applicable agencies as required Signatory, Supervisor Administrative Assistant
Flight Services & Systems - Chicago, IL
October 2014 to December 2017
Designated representative authorized to request Airport Identification Badges and maintain employee records on behalf of Flight Services & Systems.
Verifies employees I-9 documentation/identification requirements. Updates Security Access Office on changes of employment status for all employees (such as termination or resignation)
Immediately report lost or stolen Airport Badges to the Security Access Office. Returns terminated badges with termination letter to the Security Access Office. Maintains employee badging roster and serves as a primary contact for airport badging audits. Notifies Security Access Office on status changes of designated authorize Signatories. Maintain paperwork for daily flights.
General clerical duties including photocopying, faxing, scanning and emailing. Maintain electronic and hard copy filing systems.
Retrieve documents from the filing system.
Assist in training staff members and new hires.
Maintaining, printing, and posting current schedules for employees. Cashier
Connie’s McCormick Place - Chicago, IL
February 2013 to June 2015
Responsible for accepting payments from customers, and giving change receipts. Operate a POS cash register, handling 150 transactions daily on average, and count money in drawers to ensure the amount is corrected.
Knowledge of and ability to refund items in the form of cash and credit. Able to resolve customer disputes in a calm and intelligent manner. Exceptional customer service.
Education
GED
June 1994 to October 1994
Skills
• Customer service
• Front desk
• Cash handling
• Clerical experience
• POS
• Cash register
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