Learning Specialist
Resume:
Eleanor Henriques
*******-*********@****.**
Objective
Seeking to obtain employment that will allow me to use my variety of skills in a dynamic role that fosters professional growth and contributes to team success. Qualified blended learning educator, with experience in technology integration, customer service and claims processing. Skilled in developing and implementing engaging processes to effectively gather information and guide clients through the claims initiation while meeting targeted objectives.
Formal Education - Brock University Sept 2013 – Sept 2018
● Bachelor of Arts (Honours) in Integrated Studies – History Major
● Bachelor of Education
Professional Education Experience
Osler, Hoskin, & Harcourt LLP - Learning Specialist April 2024 - Present
● Designed and delivered dynamic learning programs for mid-level and senior associates
● Supported the planning, implementation, and evaluation of various learning projects, including managing timelines, speakers, presentations, and resources
● Coordinated and communicated CPD accreditation language for associates and speakers across multiple regions of the law firm in various program
● Developed and maintained learning curriculum and materials for topics including associate onboarding and technology proficiency
● Employed the firm’s LMS to implement various delivery structures, manage content, analyze program data for attendance and program success, and ensure resource accessibility
● Assessed learning program effectiveness through evaluations and feedback, continuously refining content and delivery based on learner insights and industry best practices
● Collaborated with practice groups, HR, and firm leadership to identify learning needs, promote available resources, and tailor solutions to meet departmental and organizational goals
Canadian Automobile Association (CAA) - Learning Specialist Feb 2023 - Mar 2024
● Advised stakeholders on training strategies, aligning expectations, and ensuring training initiatives met organizational objectives
● Spearheaded the design and execution of comprehensive New Hire Training for soft skills and technical specialized programs like Guidewire system-based training resulting in heightened employee competency and operational efficiency
● Initiated and led the implementation of Guidewire-based training programs for multiple provinces, overseeing manual and training revisions while ensuring stringent quality control within our IT training environment
● Orchestrated the introduction of a ground-breaking Commercial Auto training initiative within a stringent deadline. Oversaw manual enhancements, activity creation, and rigorous testing of the training environment, resulting in a successful implementation
● Conducted tailored virtual training Zoom sessions, adeptly catering to diverse audiences and time constraints, enhancing engagement and knowledge retention across various demographics
● Utilized Camtasia proficiently to produce engaging, system-oriented instructional videos, facilitating effective learning experiences for system-based training initiatives Peel District School Board - Long-Term Occasional, Oxford Learning: Tutoring Services,
Reidmount Discovery School: Tutoring Services 2017 - 2022
● Developed engaging and balanced modules in an inclusive and integrated environment, for all learner needs
● Delivered In-Person and Online Instruction through Microsoft Teams and Google Classroom
● Incorporated online learning platforms such as Google Classroom and Brightspace
● Supporting learners’ development of modern skills through experiential and collaborative-based instruction
Canadian Automobile Association (CAA) - Summer Contract Analyst 2016, 2017
● Conducted market research - gathering, analyzing and delivering data on consumer and competitors' car insurance products
● Managed sensitive client information, ensuring accuracy and relevancy, while following strict privacy guidelines
● Developed and implemented an improved workflow for managing end-user assets American Express Canada - Summer Contract Analyst 2014, 2015
● Performed content updates on the customer-facing website (ICM), ensuring accuracy and functionality - while following risk, legal, and creative guidelines.
● Became the subject matter expert on the web development platform - training and developing new material for coworkers.
Additional Qualifications 2018 - Present
● Ontario Certified Teacher
● Primary AQ
● Special Education Part 1
● English Language Learners Part 1
Skills
● Excellent verbal and written
communication skills
● Virtual Learning Environment Design
● Effective use of EdTech for engagement
● Microsoft Office 365
● Camtasia
● SharePoint
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