EMR training, project management, patient education, clinic administra
Resume:
Justine Ann Gray
Lebanon, Missouri 65536
e-mail: **********@*****.***
PROFESSIONAL EMPLOYMENT
Wake Forest Baptist Medical Center – December 2017 – April 2017
Met with individual health care providers to discuss template changes with the goal of improving patient access by increasing the number of new and return visit appointment slots. Implemented changes using EPIC template build.
Brigham & Women’s Health Care Center- Westwood, MA – January 2016 – April 2016
Conducted small group and individual training as needed prior to go-live. Provided at the elbow support for front desk and clinic staff following go live.
Memorial Hospital and Health System – Providence, RI – September 2015 – December 2015
Conducted small group and individual training as needed prior to go-live. Provided at the elbow support for front desk and clinic staff following go live.
St Lukes Medical Center – Kansas City – April 2015 – August 2015
EPIC Credentialed Trainer –Cadence/Prelude
Achieved Epic credentialing in Cadence/Prelude, 2014. Classroom training, one-on-one, elbow training and clinic support for Cadence/Prelude. In addition, provide elbow support Ambulatory clinical EpicCare. Classroom training and elbow support for Directors, Supervisors, Super-users, medical staff and front desk and scheduling staff. Curriculum includes scheduling, registration, template build and maintenance, referrals, payment posting, reporting workbench, advanced referrals and insurance card/RTE.
Hackensack University Medical Center – June, 2014 – December, 2014
EPIC Credentialed Trainer –Cadence/Prelude
Achieved Epic credentialing in Cadence/Prelude, 2014. Classroom training, one-on-one, elbow training and clinic support for Cadence/Prelude. In addition, provide elbow support Ambulatory clinical. Classroom training and elbow support for Directors, Supervisors, Super-users, medical staff and front desk and scheduling staff. Curriculum includes scheduling, registration, template build and maintenance, referrals, payment posting, reporting workbench and advanced referrals. Cross trained and supported Resolute PB as well as Ambulatory. Supported clinical staff in Ambulatory as well as Cadence and PB during first go live August 1st – August 30th
Stanford University Medical Center – April, 2014 – June, 2014
EPIC Credentialed Trainer – Ambulatory
Trained and elbow support for Internal Medicine and Endocrinology clinics. Trained and provided elbow support to clinical staff including medical assistants, nursing staff and physicians in Ambulatory.
Bon Secours Health Systems – September 2013 – March, 2014
EPIC Credentialed Trainer – Ambulatory Clinical and Epic Revenue Cycle
Achieved Epic credentialing in Ambulatory. Provided classroom training and go-live support of Epic Ambulatory. Train and support physicians, nurse practitioners, medical assistants and front office staff. Also trained and provided support to front desk and scheduling staff with Cadence/Prelude.
CHI Tacoma, WA - April, 2013 – July, 2013
EPIC Credentialed Trainer –Cadence/Prelude
Achieved Epic credentialing in Cadence/Prelude. Classroom training and go-live implementation. Provided classroom training as well as at the elbow and go-live support for Training managers, super users, and other end users in Cadence/Prelude classroom training of scheduling, registration work flows including referrals and template build. Edit/create lesson plans and tip sheets.
Resurrection Healthcare, Chicago, IL - September 2012 –January 2013
EPIC Credentialed Trainer – Ambulatory Revenue Cycle
Achieved Epic credentialing in Cadence/Prelude. Provided classroom training and of new hires, transfers and end users of implementation. Training Ambulatory Cadence, Professional Billing and Registration/ Prelude. Perform site visits to identify after implementation issues. Provide at the elbow support to sites during go live.
University of Michigan – MiChart Project - Arbor, MI - March 2012 – September 2012
EPIC Credentialed Ambulatory Trainer / Implementation Specialist / Elbow Support
Achieved Epic credentialed status. Training of all super users and end user staff, i.e., Physicians, nurses, front desk. Assist with writing and reviewing training material and tip sheets. Provide at the elbow support for Physicians, Nurses and Clerical staff during GoLive. Classroom training Ambulatory.
Mercy Healthcare /St. John’s Hospital – December 2010 – January 2012
Credentialed Trainer – Epic, Cadence
Achieved credentialed status in Cadence scheduling application; both Inpatient and Ambulatory. Lead classes in Cadence scheduling to Managers, Supervisors and Super-users, inpatient and outpatient scheduling staff, centralized schedulers and clinical co-workers for go-live. Provided support during and after go-live. Trained on Inpatient, HOD and Ambulatory clinic work flows, from front desk, clinical support and nursing staff. Individualized and adjusted training content based on various roles of participants, Train new and transferred co-workers in Cadence module including Ambulatory, Inpatient, HOD, template build and referrals. Classroom training including distance training using conferencing software. Proctored classes and familiar with PB/HB, ASAP
Gift of Life Michigan
Procurement Transplant Coordinator/Specialist – January 2006 - July 2010
Primary responsibility of coordinating every aspect of organ donation/procurement/distribution. Secondary responsibility of data entry, reports, follow up, listing potential recipients and training new personnel. Other areas of work include public education and clinical support.
Medical Transcriptional/Administrative Assistant – August 2004 – January 2006
Transcription, office and administrative assistant duties. Temporary positions with Action Associates as well as medical transcription on a subcontract basis.
University of Michigan Medical Center – Ann Arbor, Michigan
Asthma Educator/Program Coordinator
Briar wood Health Associates, June 2001 – August, 2004
Coordinated asthma and disease management by providing patients with appropriate education regarding asthma physiology; identifying triggers and early warning symptoms, avoidance measures and providing preventive advice. Develop individualized care plans for each, ultimately giving them the tools to self-manage the chronic disease of asthma. Collect, input and maintain data regarding patient’s progress. Complete human subject IRB applications as necessary. Follow up with patients post intervention. Responsible for patient clinic site compliance for drug sample policies & procedures and monitoring drug sample processes by assuring compliance with vendors and medical staff.
Billing Manager/Team Lead - Internal Medicine Billing Services, June 2000 – June 2001
Responsible for improving “kick-out” processes by improving communication with clinic billing staff and charge entry staff. Identified and solved common issues, which delay charge entry. Provided leadership to charge entry staff. Revised Internal Medicine encounter forms for completeness and accuracy of CPT and ICD-9 codes. Troubleshooter for physician, clinic cashier and billing staff for problem resolution in billing and coding issues.
Administrative Associate I/Clinic Administrator - Department of Internal Medicine, Division of Endocrinology & Metabolism, August 1995 – June 2000
Operationalized all aspects of expansion of Diabetes Clinic; including scheduling, clinic flow, patient information, education materials and staffing models. Oversaw scheduling, billing and other clinic issues in the Diabetes Center and Endocrinology clinics. Implemented procedures to reduce no show rates, re-captured lost revenue due to incorrect billing processes and enhance revenue and collections. Integral part of team to create CDM’s to recapture lost revenue. Identified and resolved clinic operational issues. Coordinated marketing for clinic initiatives. Pursued funding and assisted in establishing Diabetes Education Program. Assisted Nurse Managers in hiring, training and supervision of clinic staff. Assisted with initiative to coordinate move of clinical programs to off-site location. Administered of all aspects of Obesity Program. Coordinated, compiled and distributed monthly and annual clinic schedules, including clinic assignment of Clinical Faculty, House Officers and Residents. Created, maintained and distributed reports relating to clinic/physician activity. Participated in annual budget process for billing and clinical income. Addressed all patient complaints and concerns related to Diabetes, Endocrinology and Obesity clinics.
Secretary IV - Department of Internal Medicine, Chief Administrator’s Office,
January 1993 – May 1995
Provided complex and responsible administrative and secretarial support to Chief Administrator of the Department. Initiated correspondence, evaluated and set priorities, and responded to correspondence as appropriate. Maintained Chief Administrator’s calendar: initiated, managed and supported extensive interaction with contacts from the Department, Medical School and Hospitals. Maintained high level of knowledge and confidentiality of Departmental activities and programs. Assisted in preparation of project reports, proposals and presentations. Planned, organized and attended meetings including weekly Director’s meeting and monthly Division Administrators meeting.
Secretary IV - Department of Internal Medicine Chair’s Office, August 1992 – January 1993
Provided complex secretarial support to Department Chair. Scheduled appointments and coordinated details related to visits of faculty recruits and other visitors. Coordinated meetings including arrangements for Departmental annual events. Transcribed correspondence, staff Departmental, Division Chief, and Associate Chairs meetings. Interim secretarial support for Associate Chair for Undergraduate Medical Education and the Associate Chair for Patient Care Programs.
Word Processor – Department of Internal Medicine Chairs Office, February 1992 – August 1992, Part-time evening work. Processed interim discharge notices and maintained database.
Secretary - Department of Obstetrics and Gynecology, April 1992 – August 1992
Medical secretarial duties; including transcription, filing scheduling and various office duties.
Medical Transcriptionist/Medical Secretary - March 1988 to February 1992
Transcription, office and administrative assistant duties. Temporary positions, including several assignments at the University of Michigan Medical Center
OTHER PROFESSIONAL EMPLOYMENT
Cardio-Respiratory Care Technician - Smith Hospital, Valdosta, GA
July 1986 – September 1987
Administered respiratory treatments, including medication preparation, for inpatient, outpatient and emergency room patients. Set up and maintained oxygen therapy, telemetry and cardiac monitors for inpatients. Set up and applied Holter monitors. Educated patients on use of nebulizers, deep breathing techniques, and symptoms warranting return to hospital. Performed and assisted in analyzing spirometry, lung capacity, and pulmonary function testing. Obtained sputum and arterial blood gas samples. Obtained EKG’s. Responsible for detailed charting for each patient for each shift. Assisted in resuscitations.
Production Assistant - Holder-Kennedy Public Relations, Nashville, TN
September 1985 – July 1986
Administrative Assistant for Art Department. Supervised art directors, including ensuring production and design time and supplies utilized were identified and billed to appropriate customer accounts. Coordinated all phases of production (printing, layout, graphics work, etc.) Obtained price quotes for work from vendors. Ensured deadlines were met.
Secretary/Receptionist - Price-Bass Company, Nashville, TN
October 1983 – September 1985
Provided secretarial and administrative support to President and VP of Sales and Marketing. Performed general office procedures. Responsible for all Accounts Payable and assisted with Accounts Receivable. Processed insurance claims for employees.
Education
Attended University of Tennessee August 1982 – October 1984. General courses including Business Administration. Completed Certification for Respiratory Therapy in 1986. Completed Asthma Educator Certification Course 2002. Credentialed Trainer Epic-Cadence Scheduling January 2011.
REFERENCES
Robert W. Lash, M.D.
Associate Professor
Division of Endocrinology & Metabolism
734-***-****, page 0559
Dawn Romelhardt
Site Manager
Briarwood Health Associates
Susan Shay
Supervisor of Coordination Specialists
Gift of Life Michigan
Marlana King
Senior Principal Trainer, Cadence/ADT
Mercy Health System
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