Customer Service Front Office
Resume:
Casey Polk
LAwton, OK *****
***********@*****.***
Previous Work History:
Innovative Sleep Centers Tumwater, WA
Insurance Verification & Benefits
(Clinic Front Office & Medical
Assistant)
Nov 2016 –Dec 2018
● Verification of insurances in both WA and CA
● Explanation of Benefits, Patient Estimated out of Pockets
● Prior Authorization Processing
● Patient check in/out & scheduling
● Processing of incoming referrals
● Patient Vitals/Charting
● Charting HPI & other pertinent patient information for patient appointment.
● Daily collection of patient payments
● Scrubbing provider schedule
● Coordinating referrals with needed authorizations
● ICD 10 matching for procedures, visit types & DME supply SeaMar Community Health Center Aberdeen, WA
Front Desk Medical Reception Oct 2014 – July 2016
● Patient check in & scheduling
● Monitor and correct provider schedules/ appointments
● Answer Multi-line phones and input accurate patient messages into charts
● Distribution of faxes & daily mail through clinic
● Greet and thank patients as arriving and leaving clinic
● Assist in mailing to other facilities and other projects as needed Ace Cash Express Aberdeen, WA-Olympia, WA
Customer Service Representative II May 2013- Oct 2014
● Process high number of loans daily with accuracy
● Manage office duties including office supply order lists, customer calls & appointment scheduling.
● Check cashing & money balancing.
● Customer courtesy calls
● Monthly sales goal of products & services offered (cards, check cashing, direct deposit, etc)
Bank of America
Sales and Service Specialist Aug 2009- Aug 2011
● Opening and closing of checking, savings and CD accounts
● Answering multi-line phones
● Verification & processing of over the phone transactions.
● Check cashing & deposits
● SIgnature Card Filing/Organization
● Customer satisfaction account reviews
Education:
Downtown Learning Center Salem, OR
GED Dec 2001
Skills:
● Typing 40 WPM
● Multi-line phones & fax, Microsoft Word
● Excellent customer service in a fast paced environment
● Attention to detail
● Organization
● Accuracy & Efficiency
● HIPAA compliant
● First Aid/ CPR certified
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