Customer Service Sales Floor
Resume:
ASSOCIATE
Tatiana
Gonzalez-
Maldonado
****************@*****.***
Port Orange, FL 32127
CONTACT
SKILLS
• Goal-Oriented
• Customer Service
• Adaptability
• Organizational skills
• Attention to detail
• Goal Setting
• Building Customer Loyalty
• Creative Thinking
LANGUAGES
Spanish
Conversational
Heritage
•
English
Advanced
Fluent
•
Result-driven individual with extensive knowledge of retail operations, product knowledge, and customer service. Highly organized and detail- oriented, with the ability to multi task while consistently providing outstanding customer service. Proven track record of developing customer relationships and increasing sales. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
PROFESSIONAL SUMMARY
April 2023 - January 2024
Sales Floor Associate
Cosmoprof, Springfield, MA
August 2022 - April 2023
Cashier
Big Y Fresh Acres, Springfield, MA
EXPERIENCE
Efficiently handled customer issues by listening attentively, responding promptly and following up as needed.
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Gained experience in customer service, providing assistance to customers with product inquiries and purchases.
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Replenished products on shelves and in back stock to meet merchandising guidelines.
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Displayed ability to multitask efficiently while working in a fast-paced environment.
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Conducted visual inspection of merchandise to keep shelves neat and organized.
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Trained new employees on proper customer service and sales techniques.
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Exhibited knowledge of store policies related to returns and exchanges, discounts and promotions.
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Cleaned and disinfected store to preserve health of staff and customers.
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Cross-trained to assist with cash register operations, customer service and stock replenishment.
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Recognized for consistently meeting daily sales goals established by management team.
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Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
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April 2022 - August 2022
Sales Floor Associate, Cashier
Tjmaxx, Westfield, MA
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant products and services.
• Processed product returns and assisted customers with other selections.
•Trained and developed new hires in company processes, product knowledge, customer service and selling techniques. November 2021 - March 2022
Administrative Assistant
Epic Personnel Partners, Daytona Beach, FL
•Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office paperwork according to company policy.
• Restocked office supplies and placed orders to maintain adequate stock levels.
• Performed research to collect and record industry data.
• Performed background checks on all new employees.
• Sent out employees to partnered companies for training and work.
• Collected information on employees for company records. April 2021 - October 2021
Sales Floor Associate
Tjmaxx, Holyoke, MA
• Greeted customers, helped locate merchandise and suggested suitable options.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
•Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
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• Provided efficient and courteous service to customers. Developed strong customer relationships to support satisfaction and loyalty.
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Handled customer complaints and inquiries in a courteous and efficient manner.
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Assisted customers with locating items throughout the store when needed.
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alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
March 2020 - December 2020
Pharmacy Floater
CVS Pharmacy, Westspringfield, MA
• Assisted customers with checking in/out their pharmacy prescriptions.
• Reported any pharmacy related discrepancies to pharmacy manager on duty.
• Assisting other pharmacy co-workers with any issues when all of my assignments were
already completed.
• Answered incoming phone calls and addressed questions from customers and healthcare
providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute
accuracy.
• Counted pills and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.
• Performed COVID-19 tests on customers with concerns about possibly contracting it.
September 2019 - December 2020
Cashier
CVS Pharmacy, Springfield, MA
• Operated cash register for cash, check and credit card transactions with excellent
accuracy levels.
• Unloaded truck bins and stocked up sales floor with new and existing merchandise.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal
appearance.
• Maintained current knowledge of store promotions and highlighted sales to customers.
January 2019 - August 2019
Cashier
Walmart, Springfield, MA
• Operated cash register for cash, check and credit card transactions with excellent
accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Scanned, bagged and handed off items to customers while checking out their purchases.
• Helped customers locate items within store.
• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Collected and authorized payments of guests.
• Answered questions about store policies and addressed customer concerns.
August 2013 - October 2018
Volunteer
Marylin's Creations Salon and Spa, Willimantic, CT
• Offered personal services to customers such as manicures, pedicures, and updos.
• Assisted both manager and assistants with services such as haircuts, styles, and makeup application.
• Assisted with files and money management.
• Assisted customers with any questions or concerns in regards to salon and its operations.
• Assisted with special events or programs.
• Maintained clean, neat and operational facilities to serve salons needs.
• Supported reception desk, receiving phone calls, entering appointments and collecting
payments for services rendered.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Entertained children during cuts to allow guardians to fully focus on appointment services.
• Offered exceptional service and support to walk-in and scheduled customers.
Expected graduation May 2025
General Studies in Cosmotology Candidate
Daytona State College, Daytona Beach, Fl
May 2018
High School Diploma
Phoenix Charter Academy, Springfield, MA
Associates in General Studies
Springfield Technical Community College, Springfield, MA EDUCATION
GPA 3.1
Relevant Coursework
UNCOMPLETED (2018-2020), completing at DAYTONA STATE COLLEGE 2024-2025
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AWARDS
• Valedictorian of Phoenix Charter Academy's 2018 Senior Class
• Dean's List of Springfield Technical Community College 2020
Contact this candidate