Customer Service Representative
Resume:
Pilar Greco
Texarkana, AR
Personable and dedicated Customer
Service Representative with extensive
experience in Call Center industry.
Solid team player with upbeat,
positive attitude and proven skills in
establishing rapport with clients.
Motivated to maintain customer
satisfaction and contribute to company
success. Specialize in quality, speed
and process optimization. Articulate,
enthusiastic and results-oriented with
demonstrated passion for building
relationships, cultivating partnerships
and growing businesses.
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
TeleDirect - Remote
November 2020 to Present
Customer Service which consists of working with several different applications. Tele direct has over 1900 different clients that we answer the phones for, providing the best possible customer service for each and every one. This is the most important function when it comes to businesses needing extra help creating and implementing leads,. We have many different ways to offer and implement support, creating appointments to a doctor or dentist, providing information needed for a person to make a decision,make appointment, filing the first notice of loss for an insurance company, or calling a doctor or dentist, and veterinarians about emergency situations. Some involve very important tasks that if not completing properly could cost someone their life. I take my job very serious. Working in the medical field for over 15 years also allows me to understand the process needed to do the job in a proficient and timely manner. Customer Service Representative
Sprint - Shreveport, LA
August 2018 to September 2020
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Processed customer transactions
• Managed customer accounts
• Assisted with technical support duties
• Handled billing issues and order inquiries
Veternarian Technician
ANIMAL EMERGENCY CLINIC - Shreveport, LA
March 1993 to August 1998
• Front desk responsibilities included greeting clients and patients
• Logged all patient information
• Performed laboratory equipment maintenance and servicing
• Managed critical cases issues
• Resolved patient's issues
• Performed surgery sterilization maintenance and servicing
• Logged all patient information
Education
Associate of Arts in Business Administration
Bossier Parish Community College - Bossier City, LA December 2002
Skills
• Credit card payment processing, Report creation, Customer relations, System implementation regarding Inbound and outbound calls, calling Promotional support, Retail sales customer service Technologically savvy Business development understanding Quality call control experience. (3 years)
• CRM Software
• Inside Sales
• Salesforce
• Customer support
• Live chat
• Outside sales
• B2B
• Customer relationship management
• Account Management
• Leadership
• Research
• B2B Sales
• Sales
• Sales Management
• Negotiation
• Marketing
• Microsoft Excel
Assessments
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Verbal Communication — Highly Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Work style: Reliability — Expert
August 2020
Tendency to be dependable and come to work
Full results: Expert
Customer focus & orientation — Highly Proficient
July 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Receptionist — Highly Proficient
May 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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