C# Dynamics Crm

ABDUR RAHAMAAN

MS Dynamic *** Developer

Email id: ******************@*****.***

Contact no: 214-***-****

Professional Summary

Have 12+ years of professional solid IT experience in all phases of the software development life cycle (SDLC) and software testing life cycle (STLC)such as requirement gathering, Analysis, design, develop and validate various web based, client - server Applications.

Experience in Full cycle implementations Microsoft Dynamics CRM 2013, 2015, 2016 and 365.

Experienced in developing web applications using C#, .NET, HTML, CSS, and JavaScript.

Expert in D365 Analysis, Design, Development, Customization, Maintenance, testing and implementation of Microsoft Dynamics 365 (CRM), Power apps, Power automate, power platform, Power BI.

Proficient in designing and deploying Plug-in and Workflows in CRM to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.

Customize Dynamics CRM entities, created multiple forms (security based) on entities, added custom JavaScript on form events, and added web resources, navigation links to achieve the business Power Apps Cloud requirements.

Expertice in creating Custom Lookups by using X++.

Experience in developing business solutions using technologies like MS Dynamics 365, Azure DevOps, Power Platform, .Net, Smart CPQ.

Extensive experience in ASP.Net, C#, VB.Net, ADO.Net, Web Services, LINQ, AJAX, windows services, WCF services, OOPS, Classic ASP, XML, Text Editor, MS IIS 5.0/6.0/7.0, HTML, VBScript, VSS, JavaScript, Angular JS, SQL Server 2000/2005/2008/2012, visual studio 2003/2005/2008/2010/2012.

Hands on experience in configuring, Power Apps, Dynamics portal with Dynamics CRM.

Experience with Dynamics 2011, Dynamics 2015, and Dynamics 365 CE, working with plugins, workflows, security model, charts and dashboards.

Wrote, debugged and deployed synchronous/asynchronous plug-ins using Visual Studio to coordinate the incident-cases in service module.

Experience in Implement and deploy Microsoft Adx studio Web portals for allowing customers to connect with their Sales and Services.

Expertise in writing SSIS packages for migrating data to MS CRM from SQL and generating reports using SSRS and also experience in configuring MS CRM with MS outlook and SharePoint Integration

Good exposure on Technical Design Documentation (TDD) using SureStep Methodology, and Best Practices in X++ coding.

Expertise in client side scripting languages which includes Java script, JQuery, HTML and CSS.

Expertise in Microsoft CRM 4.0, 2011, 2013, 2015, 2016, Dynamics 365 Implementation, Migration, customization and Integration MSCRM web service with JavaScript, JQuery, C# and ASP.Net.

Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for service management and opportunity management. Designed plug-ins to populate case-id on creation of new case for service module.

Experience in implementing and maintaining access controls, Microsoft CRM SDK, Queue management and routing, Data imports etc.

Proficient in SQL Server 2005, 2008, 2012 coding using TSQL, PL/TSQL, Procedures, Functions and Triggers.

Expertise in writing SSIS packages for migrating data to MS CRM from SQL and generating reports using SSRS and also experience in configuring MS CRM with MS outlook and SharePoint Integration.

Hands on experience on Dynamics 365 Portals and Power Automation flows.

Expertise in working on Java Script, AngularJS, ReactJS, JQuery and Bootstrap 2.0/3.0. Hands on experience in using Postman, Firebug and developer tools for debug and troubleshoot the Web API Restful services.

Experience in AWS services like EC2, AWSEC2, VPC, IAM, RDS, EBS, CloudWatch, CloudFormation AWS, S3.

Expertise in the design and development of Web based applications and using a ASP.NET, C, ADO.NET, WCF and Silverlight.

Design and development of commercial applications using Visual Studio 2008/2012/2013/2017, .NET, SQL Server 2008/2012 and other Microsoft Technologies.

UNIX/Linux shell scripting experience for data-driven automatic processing.

Expertise in using Azure DevOps, JIRA boards for Stories and defect tracking, also used documentation tools like Confluence and Wiki Pages.

Experience in developing applications using SDLC methodologies like Waterfall, Agile (XP, SCRUM).

Technical Skills

CRM Software: Microsoft Dynamics CRM 2011,2013,2015/2016

.Net Technologies and web technologies: ASP.Net 3.5,4.0, C .NET, ADO.NET, XML, HTML, DHTML, CSS, XSLT, WPF, WCF, Windows Workflow WF JavaScript, JQuery, Typescript

Language’s middleware: C, T-SQL, UML ADO.NET, WCF, XML Web Services

Data base web/app servers: MS SQL Server 2000/2005/2008 MS-IIS

Reporting Tools Operating System: SSRS Windows 2008/7.0/2012

IDE/Tools: Visual Studio.Net 2008, 2010, 2012 BIDS, MS Visio, XML, Microsoft Visual Studio / GitHub

Reporting/Analysis Tools: Microsoft Excel 2007, SSRS and SSSAS, Crystal reports

.Net Technologies and web technologies: ASP.Net 3.5,4.0, C .NET, ADO.NET, XML, HTML, DHTML, CSS, XSLT, WPF, WCF, Windows Workflow WF JavaScript, JQuery

Professional Skills

Client: McKinsey, San Diego, CA Duration: Sep 2021 – Till date

Role: Sr.MS Dynamic 365Developer

Description: Collaborated with heads of finance operations to manage best practices for D365 forecasting, accounts payable, accounts receivable, cash reporting, tax, treasury, and MI reporting. Established additional initiatives, such as development of proposals and business cases for upcoming projects to support new structures and working methods. Assisted commercial improvement works tream with project management to ensure effective implementation of planned business solutions.

Responsibilities:

Integrated the application with D365 using Power Automate/Flows and Upgraded Dynamics 365 ver8.2 to latest version Dynamics 365 ver9.0 and fixed lots of upgrade issues. Development of software solutions based on Microsoft Dynamics CRM365 ver9.

Develop the Batch Processes for Order wave by using C#.Net to batch upload the Online Orders, Shipping Details, Returns and Refund Orders into Dynamics 365.

Participate in Discovery analysis meetings with the Clients and Customer Service Representatives to Understand the Current Process that need to be integrated with Dynamics 365.

Experience building Office 365 solutions including Power Automate (Flow), Power Apps, Power BI, Dynamics 365.

Experience in implementation and customization of Microsoft Dynamics using C#, ASP.NET, HTML, JavaScript, XML, and SQL Server.

Worked with TFS in development environment. Moved X++ code from Development to Testing to Production environment.

Involve with Team to add users to Dynamics 365 and create Security Roles and assign those roles to Users Based on Access rights and Privileges.

Developed plug-ins, created workflow activities consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website.

Setup full CI/CD pipelines so that each commit a developer makes will go through standard process of

software lifecycle and gets tested well enough before it can make it to the production. Developed Interactive UI Screens using ASP.NET, CSS, HTML and JavaScript.

Used extensively JQuery, JavaScript for client-side validations and access data within the HTML controls.

Used Visual Studio.NET IDE to design the forms, develop and debug the application

Created the services to consume the Rest APIs and to communicate between the components by using Depending Injection Provided by Angular.

Worked with Azure portals, maintaining an MVC application hosted on the Azure portal.

Helped individual teams to set up their repositories in bit bucket and maintain their code and help them setting up jobs which can make use of CI/CD environment.

Designed integration project plan to develop integration between Dynamics AX and third-party CRM and e-commerce site using AIF.

Utilized Advanced Find feature of MS Dynamics CRM 365 and created multiple Azure views of API services T-SQL System entities

Involved in X++ programming in MorphX Integrated Development Environment (IDE).

To store data from the reporting application, a NOSQL database called Amazon Dynamo DB was used.

Document Management with Microsoft SharePoint 2013, List component Installation and Site Creation.

Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM D365 system.

Worked on Power Automate flows with different types of connectors. MS Dynamics 365 for Finance and Operations, SSRS Reports

Used CRM web service Power Apps and Java Script and developed a custom service using WCF to provide extended functionalities to design and customize CRM forms, ribbons, site map, workflows, dialogue etc.

Used JIRA for defect management and to keep track of bugs and issues.

Environment: D365, Power Automate, Microsoft Dynamics CRM365 ver9, Power Apps, Power BI, C#, ASP.NET, HTML, JavaScript, XML, SQL Server, CRM SDK, CI/CD, ASP.NET, CSS, HTML, JavaScript, JQuery, RestAPI, Angular, Azure, MVC, Dynamics AX, AIF, T SQL, No SQL, Share point, Active Directory, SSRS, WCF, Jira.

Client: UHG, TX Duration: May 2019 - Aug 2021

Role: Sr.MS Dynamic 365Developer

Description: Enable project success on Microsoft Dynamics 365 software projects by ensuring effective engagement of client and consultant teams, incorporation and adherence to best practice, and improving overall project execution on implementation and upgrade projects. Program and engagement level oversight of multiple projects and programs across several enterprise organizations related to the Dynamics 365 Suite of applications.

Responsibilities:

Hands-on, end-to-end SDLC experience with Safe Agile and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven .NET applications and worked closely with the business users in leading the efforts to generate functional design document.

Configured D365 applications like Sales, Service, Marketing, Portals, Field Service and Project Service Automation.

Worked on C#, Visual Studio, SQL Server, DAX queries, PowerApps Studio, PowerBI Desktop and Azure Analysis Services.

Used customization standards to be utilized on Dynamics 365 and Power Apps based projects.

Leveraged every version of Dynamics 365 Implementation, Migration, customization, and Integration MSCRM web service with JavaScript, C#, ASP.NET and JQuery.

Deployed web embedded power BI dashboards refreshed using gateways by using workspace and data source.

Developed the WCF services, applications using Team Foundation Server, Visual Studio.net, and C #, ASP.NET, SQL Server, JQuery and AJAX.

Involved in troubleshooting the X++ code with Dynamics AX X++ Editor, Debugger, Infolog, and Visual Studio Debugger.

Created a .Net-based batch solution to integrate Dynamics 365 with external systems.

Implemented the email functionality to the users in the system after the upgrade from CRM 2015 to CRM 2016 Service Pack 1 Upgrade by setting up Email Router.

Developed automation scripts using PowerShell, supporting multiple hosts and VMs for Azure cloud deployments.

Engaged in developing and maintaining SSRS reports with the help of PowerApps.

Provided support for Common Data Service to build the data mappings between Dynamics 365 CE and Finance & Operations.

Troubleshoot defects and identify the appropriate change to fix the issue, Maintain and design MS Dynamics 365 applications

Developed Plug-ins in CRM 2015 to facilitate complex business rules and validate data, create events, and automate marketing services.

Upgrading the plug-in and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.

Successfully connected Microsoft Dynamics 365 with the Microsoft Azure platform by coupling the Dynamics 365 event execution pipeline to the Microsoft Azure Service Bus

Migrated data from SQL Server Database and by creating Batch Jobs using X++, added Document handling notes to identify the records inserted or updated to help the end user.

Prepare monthly Sales Projection Worked on MS Dynamics AX security, adding users, providing access, restricting users and security setup related solutions with Microsoft Report.

Utilized REST and SOAP services to expose CRM applications to third-party applications.

Designed dynamic row level security for entire Field service Module with different level of users utilizing complex DAX functions within SSAS tabular model.

Successfully connected Microsoft Dynamics 365 with the Microsoft Azure platform by coupling the Dynamics 365 event execution pipeline to the Microsoft Azure Service Bus.

Extensively worked with MS Dynamics CRM reports, SSRS and Out of the box reports. Developed complex reports using SSRS and deployed into MS CRM.

Involved in preparation of UAT test plan, test scenarios, test cases, testing cycle schedules, and implemented them with the QA team.

Environment: D365, CRM, Agile, .Net, C#, Visual Studio, SQL Server, DAX queries, PowerApps Studio, PowerBI Desktop, Azure Analysis Services, JavaScript, C#, ASP.NET, JQuery, WCF, Ajax, Power shell, VM, Azure Cloud, CRM 2015, AX, CE, Rest, Soap, DAX, SSAS.

Client: Skyward Apps, Columbia, MD Duration: Oct 2017 - April 2019

Role: MS Dynamic CRM 365 Developer

Description: My expertise spans across various iterations of Dynamics CRM, dating back to its earlier versions, including 3.0/4.0, and extending through subsequent releases such as 2011, 2013, 2015, and the evolution into MS CRM online. This extensive experience underscores my adaptability and proficiency in navigating the dynamic landscape of CRM development, enabling me to provide impactful solutions across the entire spectrum of its evolution.

Responsibilities:

Worked in all phases of Software Development Life Cycle (SDLC), identifying the requirements and defining the business rules to user requirements.

Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data, create events, and automate marketing services.

Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.

Designed and developed Web-services using C#, .net, ADO.net and XML to handle online transactions with central database.

Worked on design, development, customization, Implementation, Integration, and administration of MS Dynamics 365 solutions.

Resolving X++ coding bugs reported while testing the application and updating the code in Team Foundation Server (TFS) version control.

Generated reports using SSRS, MS Power BI, Excel that could be used to send information to diverse group of users, clients, and managers.

Used MS Dynamics CRM SDK, WCF and Query Data to interact with data from the CRM system

Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM 365 as per the Business Process.

Built Restful API& using ASP.NET Web API by elimination SOAP. Used Ajax, CSS, JavaScript and Bootstrap for the front end web development

Participate in Discovery analysis meetings with the Clients and Customer Service Representatives to Understand the Current Process that need to be integrated with Dynamics 365.

Involve with Team to add users to Dynamics 365 and create Security Roles and assign those roles to Users Based on Access rights and Privileges.

Involved in design, development and support of charge code assignment using Microsoft Dynamics CRM 2013, SSRS, SQL server and SharePoint Server 2010.

Created and developed Microsoft Dynamics 365 Custom Web Pages to plug into out-of- the box MS CRM Solution using HTML.

Integrated PowerApps and Power Automate seamlessly with SharePoint for document management and collaboration.

Hands-on troubleshooting experience with Dynamics AX Monitoring Tools, X++ Editor / Debugger, Infolog, Code Profiler Tool and Visual Studio Debugger.

Using XRM Toolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.

Involved in Microsoft Dynamics 365 data capture, integration, auditing, data mapping, importing data and Creation of interfaces.

Custom Microsoft .NET Application Development to build tools and Plugins

Develop application solutions to meet client needs using the Microsoft Dynamic CRM customization Tool, Workflow tool and SDK.

The project employed an agile methodology utilizing Azure DevOps to manage the development lifecycle. Delivery was based on Continuous Integration and Continuous Delivery (CI/CD) implemented using 2-week sprints.

Environment: Dynamic 365, 2016,2015, CRM, C#, .net, ADO.NET, XML, SSRS, Power BI, Excel, Restful API, CRM, SDK, WCF, SOAP, Ajax, CSS, Javascript, Share point, SQL, HTML, Power APPs, Power Automate, Agile, Azure DevOps, CI/CD.

Client: Reliant Vision Group Duration: June 2014 - Dec 2016

Role: MS Dynamic CRM Developer

Description: With MS Dynamics CRM 2015 customization, I've streamlined processes by tailoring entities, creating forms, and enhancing functionality. Skilled in data migration, I successfully imported contacts using CSV. Proficient in JavaScript, CSS, and HTML5, I've consolidated SharePoint applications, showcasing adaptability.

Responsibilities:

Developed dynamic reports using CRM reporting interface and SSRS deployed it on the CRM that were used in the application depending on roles.

Integrated MSCRM with Messaging system via WCF services, CRM Plug-in, Custom CRM Jobs.

Involved in developing the WCF services, applications using Team Foundation Server, Visual Studio.net, C#, ASP.NET, SQL Server, JQuery and AJAX.

Development of various CRM-related scripts and utilities. Extending MS Dynamics CRM Functionality through the SDK.

Developed the WCF services, and create the OData end point in-order to get the data from the entities which are not related to Account entity

Implemented an MS Dynamics CRM process using Marketing, Sales and Service entity modules using various components of Managed and Unmanaged solution, XRM custom components using plugins(C#), workflows, Dashboard/Reports, data management, Migration of 2011 to CRM 2013, from 2011 to CRM 2015, Administration of MS Dynamics CRM application.

Use TFS for Source Control of Project code.

Application development using MVC, ASP.NET, Linq, WCF, User controls, Custom Controls, HTML and HTML server controls in C#.

Develop the Batch Processes for Order wave by using C#.Net to batch upload the Online Orders, Shipping Details, Returns and Refund Orders into Dynamics 365.

Leveraged CRM features like New Security Features, Enhanced Business Rules, and Hierarchy Visualization.

Utilized the Advance find View, created and pulled up the data for the users to use for their day to day activities.

Developed T-SQL queries to create Views and Stored Procedures in SQL Server. Used joins, unions to get data from different tables.

Demonstrated ability to deliver projects and products in an agile project management environment.

Environment: MS Dynamic CRM, MSCRM, WCF, CRM, SDK, OData, XRM, TFS, MVC, ASP.NET, Linq, WCF,User controls, Custom Controls, HTML, C#, .Net, T SQL, SQL, Server, Agile.

Client: Knoah Solutions Pvt Ltd Duration: July 2012 – May 2014

Role: MS Dynamic CRM Developer

Description: Conducted field survey which involves direct interaction with the customers and even collecting information from the dealers and distributors. After collecting the data interact with the customer over telephone and asking their feedback, initiate to solve their queries. Prepare report and recommend the managers with certain solutions for the betterment and satisfaction of the customers.

Responsibilities:

Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.

Used TFS (Team Foundation Server) to maintain version control of code during solution import & export. Suggested updates and methods relevant to system architecture components and changes through research.

Managed the delivery of Dynamics CRM configuration and custom development, as well as integrated the Dynamics CRM-based project

Develop, customize Dynamics CRM application upgrading from 4.0 to 2011.

Used SQL Server Integration Services SSIS and developed different event handlers to design various workflows.

Built CRM reports using fetch XML and/or SQL queries

Using Visual Studio.NET IDE to design the forms, develop and debug the application.

Involving in the development of Web Forms, Classes using C#.NET that incorporates both N-layered architecture and database connectivity.

Used SSIS Import data into the system using multiple sources. Developed complex reports using SSRS and deployed into MS CRM.

Used SharePoint for document collaboration and management

Extensively worked on CRM Plugins & Custom Workflow activities development.

Customized MSCRM forms and fields by using JavaScript and JQuery.

Actively participated in daily scrums.

Environment: MS Dynamic CRM, TFS, SSIS, Visual Studio, C#, .Net, SSIS, SharePoint, MSCRM, JavaScript, JQuery, Scrum, XML.

Client: PCS Technologies Duration: May 2010 – June 2012

Role: MS Dynamic CRM Admin

Description: CRM solution used to create and execute Lead, Opportunities, Prospect Contact, Campaigns to enroll new customer for mobile insurance. Enrolment creates in CRM Application on daily basis from the various external Data Sources through Data Migration custom solutions.

Responsibilities:

Installed and configured MS Dynamics CRM Client for Outlook for all the power users.

Involved in customization of tools to customize system components such as forms, views, entities, attributes, relationships, and entity mapping.

Usage of XML to store and present data on the web server and CSS for styling the pages of the developed application.

Supported several implementations of Microsoft Dynamics CRM for users and Maintained and Extended Microsoft Dynamic CRM Deployments.

Extended Security Roles and used workflows to setup Email routing

Use of Visual Studio Controls like Calendars, Grid View and Data List Control etc.

Creating documentation to Migration workflow and requirements and implementing custom workflows into business process to automate and enhance sales process.

Extensive Plug - in and Custom Workflow development using C# and JS.

Using Visual Studio.NET IDE to design the forms, develop and debug the application.

Writing scripts to create tables, stored procedures, functions, triggers, cursor using SQL server.

Enhancing and developing UI functionality using ASP.NET Controls, HTML controls, JQuery, Java Script, and CSS etc.

Environment: MS Dynamic, CRM, XML, Visual Studio, C#,. Net IDE, SQL Server, ASP.NET Controls, HTML controls, JQuery, Java Script, CSS etc.

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