Account Manager Customer Service

SHARON R. SUNDERLIN

*** ***** **** *****

Mishawaka, IN 46544 ***************@*********.*** 574-***-**** Field Account Manager

Experienced professional offers the following key strengths:

Extensive sales experience with a variety of products and industries.

Proven ability to excel in all aspects of sales and customer service.

Expertise in increasing sales volume at the desired gross margin level.

Proficiency in establishing rapport and building productive customer relationships.

Demonstrated skills in training and leading others to achieve performance objectives.

High level of effectiveness in prospecting and making sales presentations to both groups and individuals.

Extremely strong competitive spirit, persistence, and commitment to excellence. Professional Experience

INDEPENDENT CONTRACTOR, Delivery Service 2/2020 – Present KIMBALL MIDWEST, Columbus, OH 10/2017 – 5/2019

A national distributor of maintenance repair and operational products. Sales Representative Northern Central Indiana

Developing new account potential by assessing customers’ needs and offering product-based solutions.

Promoting Maintenance Efficiency Centers to increase companies’ efficiency and reduce costs. WÜRTH BAER SUPPLY COMPANY, Vernon Hills, IL 1999 – 6/2016 A leading wholesale distributor of functional hardware and Formica surfacing materials supplied to both residential and commercial cabinetmakers.

Territory Manager Northern Indiana / Southern Michigan

Conducted sales and service activities supporting a customer base of 1.4M in annual sales.

KWP - Secured account, developed partnership, and increased volume through depth of product expansion, leading to current annual sales of 7M. This is Würth BSC largest customer to date.

Performance award for achieving 115.8% of gross profit goal in 2005, as the top performer out of 130 sales representatives incompany wide.

Selected recipient of the Würth Group Jour Fixe Award in 2005 for sales achievement, presented at the Würth headquarters in Künzelsau, Germany to top performers worldwide.

Outstanding Sales Achievement Award in 2004 and MVP Award for regional sales performance 2002.

Vendor achievement award $100K - Grass America product line to a single customer 2005. L. E. SMITH, Elkhart, IN 1998

Commercial Consultant / Specification Representative

Represented DuPont Corian and Pionite laminate products to the RV/manufactured housing industries.

Collaborated with architect/design professionals to define specifications/applications.

Gained new business from a major manufactured housing account, increasing annual gross sales by $500K. SHARON R. SUNDERLIN PAGE 2

CELLULAR ONE, South Bend, IN 1993 – 1996

Field Sales Representative

Sold cellular phone systems, accessories, and service contracts; achieving high customer satisfaction.

Earned President’s Club award for sales excellence in 1995.

Consistently ranked as one of the top sales representatives. PICTURE FRAMES UNLIMITED, INC., Mishawaka, IN 1986 – 1993

Managed all aspects of direct sales, service, personnel, accounting, inventory management, and administrative functions.

Recognition award for exceptional management of gross profits and expenses out of 30 stores. Additional employment details provided upon request. EDUCATION

INDIANA UNIVERSITY SOUTH BEND, South Bend, IN, 1991 Courses toward Master of Education

UNIVERSITY OF EVANSVILLE, Evansville, IN

Bachelor of Science in Education, 1982 Major: Visual Arts; Design Certification HARLAXTON COLLEGE DIVISION OF U. OF E., Grantham, England, 1980 Medieval Art History; Architecture of England;

Archeology Practicum; Interpersonal Communications REFERENCES

Excellent references available upon request

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