Program Coordinator, Support Specialist, Processing Coordinator

Andres Rodriguez Aguillon

***************@*****.*** 956-***-****

Work Experience

Endeavors, Remote in TX 40 hrs. wkly.

Program Coordinator Jan.2024 – Aug. 2024

• Contacted clients via telephone, text message or WhatsApp message to offer free mental health services, parenting classes and a human trafficking awareness presentation.

• Created the client’s contact, program engagement and scheduled their initial mental health evaluation on the WellServer software platform.

• Provided service and resource coordination to assist clients and/or families in gaining access to necessary rehabilitative, social, and therapeutic services.

• Accountable for data entry, the management of case files, completion of all paperwork, service documentation, and case logs using the WellServer processing system.

• Conducted initial interview, intake assessment, and needs assessment of clients and entered the data into the UC Portal.

• Work collaboratively with clinicians, nurses, shelter staff and specialists to provide the necessary care for the client and work towards the clients' reunification.

• Managed sensitive data with strict adherence to ORR guidelines, privacy laws and company policies.

• Met or exceeded program productivity expectations to ensure that the program was operating at maximum efficiency.

US Border Patrol GS6-Step 2, RGV Sector 40/50 hrs. wkly. Processing Coordinator Nov. 2022 – Dec. 2023

• Utilized processing systems to receive and process the custody of detainees which involved inventorying, storing property and currency for initial intake of detainees.

• Questioned UCs to obtain, record and enter POC information into the appropriate e3 processing system.

• Made phone calls to relatives, friends, or family members of detainees to obtain and confirm address information and entered it into the appropriate e3 processing system.

• Logged the status of welfare checks of occupants, visual inspections of temporary holding areas and entered information into the appropriate processing system.

• Collected, tagged, and stored detainees’ personal property for tracking purposes while facilitating the inventorying, checking out and locating of the same.

• Utilized computer systems to analyze data drafted and maintained administrative paperwork and reports related to property, transportation, file transfers, arrest information and deportation documentation.

• Performed all administrative actions in accordance with policies.

• Assessed situations and applied training to manage hostile and dangerous situations. SOS International, Reston, VA 40 hrs. wkly.

Processing/Operations Coordinator July 2022 – Sep. 2022 Andres Rodriguez Aguillon

***************@*****.*** 956-***-****

• Provided customer support to employees in areas such as: pay issues, health benefits, scheduling, and employment onboarding.

• Worked with field staff to address questions and provide technical assistance and policy interpretation

• Supported HR with administrative processes such as interviewing, job assessments, onboarding and entering candidate data into the AMS system.

• Performed all administrative actions in accordance with policies. Deployed Services, Donna, TX 48 hrs. wkly.

Security Guard Feb.2022 – July 2022

• Screened, authorized and granted passage to all individuals checking in and out of the government facility.

• Monitoring all entrances and exits while performing security patrols of designated areas on foot or on vehicle.

• Watched for irregular or unusual conditions that may create potential threats to security or safety.

• Assessed situations and applied training to manage hostile and dangerous situations.

• Investigated and prepared reports on accidents, incidents, and suspicious activities.

• Served as liaison with local law enforcement.

• Assisted with basic first aid and made emergency notifications, when needed. Krucial Staffing, Overland Park, KS 84 hrs. wkly.

Direct Care Worker Nov.2021 - Jan.2022

• Supervised children, using reasonable actions to ensure their safety and well-being while providing sustained and uninterrupted direct line of site.

• Worked collaboratively with behavioral health, medical and dental providers to ensure that all services prescribed in the individualized service plans were implemented.

• Effectively communicated behavioral expectations and program regulations to UCs while ensuring compliance by all children.

• Ensured agency policies, procedures and established state and federal standards and requirements were being followed.

BCFS, San Antonio, TX N/A

Disaster Human Services Case Manager (Reservist) Oct.2021 – Jan. 2024

• Connected disaster survivors to available disaster relief services and resources.

• Conducted outreach and intake assessments.

• Utilizing computer systems to analyze, store and manage data.

• Assisted survivors in developing disaster recovery plans.

• Provided survivors with ongoing support and reviewed progress towards meeting recovery goals.

Andres Rodriguez Aguillon

***************@*****.*** 956-***-****

Chicanos Por La Causa, Phoenix, AZ 50-70 hrs. wkly. Youth Worker Floor Lead Mar.2021 - July 2021

• Provided leadership to the staff by establishing clear objectives, reviewing performance, and ensuring staff adhere to contract standards and requirements.

• Ensured the safety, security, and supervision of Unaccompanied Children by providing and maintaining direct line of site, and by documenting and reporting any serious incidents, issues, complaints, or important changes to the program.

• Worked collaboratively with behavioral health, medical and dental providers to ensure that all services prescribed in the individualized service plans were implemented.

• Utilized processing systems to document custody of individuals including inventorying and storing property.

• Trained new Youth Care Workers in compliance with site policies and procedures.

• Assisted in the intake, discharge and transfer of children and youth as needed. Blattner Energy Inc., Avon, MN 70 hrs. wkly.

Wind Turbine Climber Feb.2020 - May 2021

• Climbed 300-foot towers to repower wind turbine equipment by flagging equipment and parts in and out of the nacelle using radio communication with the crane.

• Disassembled and reinstalled wind turbine equipment using a variety of hand and power tools and heavy equipment.

• Facilitated communication between the foreman and crew members by serving as a translator for both English to Spanish and vice versa. Picasso Chiropractic Clinic, Mission, TX 40 hrs. wkly. Chiropractor’s Assistant Jun.2019 - Feb.2020

• Oversaw and assisted patients enrolled in a work conditioning and work hardening therapy program.

• Performed rehabilitative therapy on patients using stretching exercises, an EMS machine, heat packs and electronic massagers.

Boys & Girls Club of Mission, Mission, TX 50 hrs. wkly. Program Coordinator May 2018 - May 2019

• Oversaw the administration of designated clubhouse programs and activities that support youth development outcomes.

• Oversaw and managed 4 units composed of 22 part-time and full-time employees of ages ranging from 17-55.

• Performed analysis on processes and procedures to improve business operations and mission delivery

• Utilizing computer systems to analyze, store and manage data for the purpose of completing administrative reports and maintaining logs.

Andres Rodriguez Aguillon

***************@*****.*** 956-***-****

• Trained, scheduled, and supervised the work assigned to program staff and volunteers, providing ongoing feedback and regular appraisal.

El Divino Redentor, Mission, TX 50 hrs. wkly.

Youth Pastor Jan.2010 - Jan.2018

• Oversaw all the areas of the youth ministry while providing administrative and ministerial support to church leadership.

• Planned, organized, directed, and supervised all youth events, activities and lessons for a group of 30-50 youth, ages 12-19.

• Recruited, trained, and managed six volunteer leaders to provide ministry assistance in youth outreaches, church programs and community volunteering.

• Performed analysis on processes and procedures to improve business operations and mission delivery

Education

South Texas College, McAllen, TX

Bachelor of Applied Science in Organizational Leadership Degree received: May 2021

GPA: 4.0

South Texas College, McAllen, TX

Associate of Applied Science in Human Resources

Degree received: May 2017

GPA: 4.0

Certificates/Licenses

FEMA Emergency Management Institute

FEMA IS-100, IS-200, IS-242, IS-366, IS-368, IS-403, IS-405, IS-700, IS-800, IS-290 Texas DPS

Private Security License PSL#01280154

American Red Cross

Adult and Pediatric First Aid/CPR/AED ID#00JDBA3

HSI

Adult First Aid CPR AED All Ages (2020) -(Blended)-DC Crisis Prevention Institute

Nonviolent Crisis Intervention Training Blue Card NCI26A37420 Region One

Substitute Teacher Certificate

Andres Rodriguez Aguillon

***************@*****.*** 956-***-****

Group Affiliations

Mission Crime Stoppers, Board Member 2012-2020

UNIDAD Coalition, Board Member 2014-2020

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