Field Service Engineer
Resume:
JESSE A. CABRERA JR.
**** ******* ***., ******** ****, Los Angeles 91402
Email Address : *********@*****.*** Cellphone # 480-***-**** Training & Certifications
Excimer Certification, Diagnostic Basic Training, Ultrasound Physics & Preventive Maintenance Inspection & Performance, Alcon Centurion, Alcon Constellation, Alcon Purepoint, Comprehensive Laser Maintenance & Repair, Stellaris PC Field Service Training, Stellaris Field Service Training, Infiniti Training, ALCON Infiniti Training, Advanced PHILIPS IU /IE33 Training, Zyoptic Diagnostic Workstation, US Logic E9
Summary of Experience :
• Experienced and highly skilled Field Service Engineer with over 18 years of experience in Equipment Maintenance, Installation, Troubleshooting and Preventive Maintenance.
• Has consistently delivered high-quality repair and service to clients and obtained several certifications, including Certified Field Service Engineer for Abbott Optical Coherence Tomography (OCT) equipment and Bausch and Lomb Diagnostic Equipment.
• Involved in providing high-quality repair, troubleshooting, installation, and upgrades of various medical equipment, demonstrating extensive expertise in the field.
• Expertise in Repairing, Installing, Inspecting, Troubleshooting and calibrating equipment in a Specialty area and Implements Preventive Maintenance and Electrical Safety Inspections.
• Experienced in Display Research & Development Laboratory as Engineering Technician
Surgical Advance Solution
Field Service Engineer
July 2021 – till present
Los Angeles, CA
• Certified Field Service Engineer for Surgical Advance Solution responsible for Preventative Maintenance & Functional/Corrective repairs for Cataract & Retina Equipment.
• Responsible for overseeing a range of day-to-day operations, covering both in-house staff and contractors.
• Handles coordination with Clients (GE Healthcare, Prime Healthcare, SODEXO, Pomona Valley Hospital) & after sales ensuring to deliver Client satisfaction.
• Provides update/feedback to the Clients after the work is done or if there’s any part replaced.
• Quality Assurance - ensure that the equipment meets the standard. Pass the compliance requirements.
• Skills: Field Service Engineering · Equipment Maintenance · Equipment Installation · Troubleshooting · Preventive Maintenance Everguard AI
Field Service Engineer
December 2020 – June 2021 · 7 months
Los Angeles, CA
• Certified Field Service Engineer for Everguard AI (Artificial Intelligence) that provides high quality installations and repair of MAST camera that provides detection of Personal Protective Equipment for Employees in a Construction sites.
• Skills: Service Delivery · Planned Preventative Maintenance · Customer Service · Hardware Diagnostics · Maintenance and Repair · Failure Analysis Abbott Laboratories
Field Service Engineer
March 2020 – December 2020 · 10 months
Los Angeles, CA
• Certified Field Service Engineer for Abbot Laboratories that provides high quality repair, troubleshoot, installation and upgrade of Optical Coherence Tomography (OCT) equipment.
• Provide excellent customer service to clients, parts inventory, and Southwestern territorial management.
• Quality Assurance – ensure that the equipment meets the standard. Pass the compliance requirements.
• Skills: Field Service Engineering · Equipment Maintenance · Equipment Installation · Troubleshooting · Preventive Maintenance. Bausch + Lomb · Full-time
Field Service Engineer
July 2014 – March 2020 · 5 years & 9 months
South West Region
Certified Field Service Engineer for Bausch and Lomb that provides high quality repair, troubleshoot, and upgrade of Refractive Surgical and Cataract equipment (Victus, Femtosecond Laser, Optical Coherence Tomography (OCT) technology, Technolas Excimer Laser, Diagnostic Equipment, Stellaris, Stellaris PC and Millennium).
Provide excellent customer service to clients, parts inventory, and Southwestern territorial management.
Quality Assurance - ensure that the equipment meets the standard. Pass the compliance requirement.
Skills: Field Service Engineering · Equipment Maintenance · Equipment Installation · Troubleshooting · Preventive Maintenance Banner Health Corporation · Full-time
Field Service Equipment Specialist
Jul 2012 - Jul 2014 · 2 years & 1 month
Mesa, Arizona
Repairs, installs, inspects, troubleshoots, and calibrates equipment in a Specialty area (cataract, retina & lasers). Implements preventative maintenance and electrical safety inspections. Oversees the work of external contractors/vendors engaged in providing services for specialized equipment.
• Serves as a subject-matter expert on applicable specialty equipment, including providing training and instruction to others on specialty equipment.
• Assists in the evaluation and selection of new equipment, accessories, and supplies in area of specialty. Participates in developing detailed purchase specifications for new specialty equipment.
• Provides customer relations and resolves specialty equipment service problems by ensuring that clinical capability is restored as quickly as possible. Maintains communication with customers regarding the status of specialty equipment repairs. Proactively solves technology issues when appropriate. Coordinates/schedules service (self, vendor and, when appropriate, other technicians) via management of customer expectations. Performs device investigations related to regulations and/or incident reporting.
• Utilizes applicable automated hardware and software applications and diagnostic service software appropriate to the equipment being serviced.
• Documents all work performed, maintains parts, supplies, tools, test equipment and technical literature by completing service reports and supplemental productivity documentation in an accurate and timely manner. Maintains an accurate and current parts inventory. Assists manager in maintaining a comprehensive library of technical literature. Repair, installs, inspects, troubleshoots, and calibrates equipment in a specialty area. Implements preventative maintenance and electrical safety inspections. Oversees the work of external contractors/vendors engaged in providing services for specialized equipment.
Quality Assurance – ensure that the equipment meets the standard. Pass the compliance requirements.
Skills: Field Service Engineering · Equipment Maintenance · Equipment Installation · Troubleshooting · Preventive Maintenance Bausch + Lomb · Full-time
Field Service Engineer
May 2007 – July 2012 · 5 years & 3 months
Southwest Region
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Sequoia Voting System · Full-time / Temporary
Field Service Engineer
February 2005 - May 2007 · 2 years & 4 months
Southwest Region
Responsible for troubleshooting, diagnostic, repair, upgrades of Voting System Equipment in Maricopa County and other states; Provides excellent customer service and training. Parts inventory, territorial management. Responsible for troubleshooting, diagnostic, repair, upgrades of Voting System Equipment in Maricopa County and other states;
Skills: Field Service Engineering · Equipment Maintenance · Equipment Installation · Troubleshooting · Preventive Maintenance Engineer Technician
October 2004 - February 2005 · 4 months
Phoenix, Arizona Area
Provides daily technical support of manufacturing operations; Preventive Maintenance of CNC equipment; Maintain document, monitor, and improve control of production processes; Assist engineers with startup and qualification of new equipment rework and processes.
Provide technical process and equipment assistance to the Production group.
Quality Assurance – ensure that the equipment meets the standard. Pass the compliance requirements.
Skills: Field Service Engineering · Equipment Maintenance · Troubleshooting · Preventive Maintenance
International Medical Equipment
Field Service Technician
March 2003 - September 2004 · 1 year & 7 months
San Marcos, CA
Repair and troubleshoot of Histology and Pathology equipment
(Cryostat, Microtome, Embedding Center, stainer, Coverslipper) Inventory and refurbished of Histology and Pathology equipment; Provides high quality repair and Preventive Maintenance (PM) Service to clients all over US.
Quality Assurance – ensure that the equipment meets the standard. Pass the compliance requirements.
Skills: Field Service Engineering · Equipment Maintenance · Troubleshooting · Preventive Maintenance
Sony Corporation · Contract/Full-time
Service Department - Computer Service Technician (HVM) February 2001 - February 2003 · 2 years
San Diego, CA
Responsible in testing 802.11a, 802.11b & Access Point and Wireless LAN; Standard Operating Systems understanding and repair of Windows XP, Windows NT, Windows 2000, Windows 98; component level troubleshooting and circuit board rework/repair; able to read, understand, and apply electrical schematics in a working environment; good organizational decision making and logical troubleshooting skills; evaluate functional status of field-returned Notebooks and P/C’s; follow Operational Process Standards; effectively and accurately document failure conditions and repair actions; Access Points and wireless card installation,configuration and testing operation.
Quality Assurance – ensure that the equipment meets the standard. Pass the compliance requirements.
Skills: Field Service Engineering · Troubleshooting · Preventive Maintenance
Sharp Memorial Hospital · Full-time
Equipment Technician
January 2000 - January 2001 · 1 year
San Diego, CA
In coordination with Bio-Medical and Engineering Department provides and ensure equipment /materials repair, maintenance and inspection; responsible for tracking missing equipment, inventory of equipment and tracking trends of repair history; assist with maintaining adequate inventory of needed supplies and equipment; obtains equipment bids and information; handling medication and / or medication administration devices utilized for surgical procedures; under the direction of supervision of the nursing staff performs patient care transport, positioning, surgical scrub prep and unit support activities such as obtaining and delivering of needed supplies.
Quality Assurance – ensure that the equipment meets the standard. Pass the compliance requirements.
Skills: Field Service Engineering · Equipment Maintenance · Equipment Installation · Troubleshooting · Preventive Maintenance Trainings :
* Certified Field Service Technician for Abbott Optical Coherence Tomography (OCT) equipment.
* Repair, troubleshoot and upgrade of Technolas Excimer Lasers, Bausch and Lomb Diagnostic Equipment (ZDW) and Cataract equipment (Stellaris)
* Repair and troubleshoot to component level SONY Computer VAIO PRODUCTS
* SONY certified Network Tester (802.11a, 802.11b & Access Point) Repair & Test Technician
· CNC Machine Repair and Troubleshoot
· Knowledge of Statistical Process Control
· Local Area Networking experience.
· Repair and troubleshoot PDA (CLIE)
· Sony Skill Base: PLC Overview, Use of tools, CRT Manufacturing, RF generator Preventive Maintenance, AC/DC Theory.
· Glass Cutting, Dicing of Silicon Wafer
· Soldering Skills · Measuring and mixing chemicals
• Skills : I have an Excellent work ethics, motivation to learn and initiative to perform at my highest capacity and potential, excellent attention to detail, ability to excel in work environment comprised of groups of people from diverse background, ability to research
& organize data to develop a variety of reports, excellent organizational skills, finished projects in timely manner, can work with minimal or no supervision.
• Service Delivery · Troubleshooting · Planned Preventative Maintenance · Customer Service · Hardware Diagnostics · Field Service Engineering · Maintenance and Repair · Failure Analysis · Preventive Maintenance
• Reference : Available Upon Request
Education :
Associate Degree in Liberal Arts major in Dentistry Centro Escolar University, Philippines
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