Customer Service Technical Support
Resume:
Kelsha Brown
Houston, TX *****
*******************@*****.***
Seeking a position where I can build upon my current skill set to contribute to the betterment of your brand. Determined and goal-oriented, my work experience in Retail/Call center coupled with excellent verbal & Data entry communication skills. Strong customer focus and problem solving ability will provide a great starting point for a career with your company Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Care Technician
Fresenius Kidney Care-Houston, TX
Present
# Phlebotomist with set up and Machine break down and monitoring
# Dialysis monitoring and workspace operation
# Retrieve Blood work samples and document on lab equipment
# Patient Care and Demographic/Personal database updates
# Sanitize station and Monitor patients waiting or taking treatments Patient Care Technician
DaVita Kidney Care (Dialysis Center)-Houston, TX
October 2023 to August 2024
# Phlebotomist with set up and Machine break down and monitoring
# Dialysis monitoring and workspace operation
# Retrieve Blood work samples and document on lab equipment
# Patient Care and Demographic/Personal database updates
# Sanitize station and Monitor patients waiting or taking treatments Phlebotomist/Lab Assistant
Biolife Plasma-Houston, TX
January 2022 to October 2023
· Works various functions
· Certified Phlebotomy technician blood work
· High stress situation problem solver
· Medical Record keeper
· Communicates with branch personnel to resolve site work flow issues
· Integrated software systems and data storage updates
· Disposal of biohazardous material and or storage Temp Worker,driver, lawn, care, delivery, driver Uber,Amazon flex, todooly-Katy, TX
August 2022 to January 2023
· Works various functions and events in a wide range of industries for both profit and non-profit sectors
· Communicates with branch personnel to resolve service and scheduling issues
· Manual labor and computer integrated systems are used on various job functions
· Also handle light cleaning of work areas as required
· Travels to and from sites as designated on work boards handling equipment and assembly on site
• delivery packages and grocery’s
Data Entry Clerical & Fork Lift
Dalkin/Goodman Manufacturing-Walker, TX
June 2022 to August 2022
· Cultivates and maintains on-going customer relationships.
· Uses computerized system for tracking, information gathering, and/or troubleshooting.
· Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating for other task as required
· Acts as customer contact regarding pricing or adding additional services and scheduling
· Handles customer calls/correspondence for service, scheduling, and billing inquiries, Tech support
· Communicates with branch personnel to resolve service and scheduling issues
· Initiates outbound customer service calls for various campaigns and customer retention
· Via Warehouse fork lift operation deliver products thru warehouse Warehouse Logistics
Amazon-Katy, TX
December 2021 to March 2022
· Maintains production, tools and updates Necessary staff thru departments
· Calmly resolve and de-escalate any issues
· Responds to requests for assistance and/or possible processing of parcel
· Utilized modern equipment to locate and sort parcel in a very fast paced environment
· Meet work objectives and production goals
Remote Customer Service Representative
SGBA-Sugar Land, TX
January 2022 to February 2022
· Diagnose and resolved technical hardware and software issues for communications on voice and data
· Taking consultative calls regarding Sprint services and retaining business
· Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps
· Handles trouble tickets with support interventions for urgent issues
· Identify and escalate priority issues per client specifications
· Increased technical support productivity having trained associates with measurable growth and ongoing support
· Mentor and train and improve representatives within my team of 12 with coaching and development sessions
· Ensure timely and accurate information was provided to customers in a professional manner.
· Promote and sell the company's products and services for brand loyalty
· Provide operational management and support in high volume call center to ensure timely resolution of technical support issues.
· Perform other related duties and assignments or required and as assigned task to my team Retail Merchandiser
Premium Retail Services-Houma, LA
December 2015 to August 2021
· Cultivates and maintains on-going customer relationships.
· Followed planogram/Program/Merchandise Diagrams to comply with Company objectives
· Uses computerized system for tracking, information gathering, and/or troubleshooting.
· Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating for other task as required
· Acts as customer contact regarding pricing or adding additional services and scheduling
· Handles client calls/correspondence for service, scheduling, and billing inquiries, Tech support
· Traveled as needed working and managing personnel onsite
· Communicates with branch personnel to resolve service and scheduling issues
· Initiates outbound customer service calls for various campaigns and customer retention
· Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating for other task as required Education
High School diploma Diploma in Commercial Art
State Assigned South Louisiana Beauty College - Houma, LA January 2005 to December 2005
Skills
• Excel
• Outlook
• PowerPoint
• Type 55
• Access
• Microsoft Word
• Software Troubleshooting
• Operations Management
• Planograms
• Computer Networking
• Technical Support
• Pricing
• Help Desk
• Merchandising
• Venipuncture
• Phlebotomy
• Troubleshooting
• Patient Care
• Network Support
• Administrative Experience
• Clerical Experience
• Experience Administering Injections
• Laboratory Experience
• Desktop Support
• Microsoft Windows
• EMR Systems
• Network Administration
• Leadership
• Operating Systems
• Medical Records
• Active Directory
Certifications and Licenses
Certified Phlebotomy Technician
Driver's License
First Aid Certification
CPR Certification
Medical Technologist
QIDP Certification
MLT Certification
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