Customer Service Assistant Manager

PATRICK ANDERSON

SUMMARY

Talented Assistant Manager with analytical and driven approach to

continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

EXPERIENCE

Assistant Store Manager, 05/2024 - Current

Dollar General Store - Social Circle, GA

CDL Class B Driver, 10/2022 - 04/2024

Republic Services - Winder, GA

CONTACT

Address: Social Circle, GA 30025

Phone: 678-***-****

Email:

*******************@*****.***

SKILLS

Managed the day-to-day operations of the store, including customer service, and inventory management.

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Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

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Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

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Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

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Coordinated with vendors to secure product availability at competitive prices.

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Provided leadership support during peak business hours by motivating staff members to meet targets.

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Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

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Answered customer questions and addressed problems and complaints in person and via phone.

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Handled complaints from customers by empathetically listening, recording details and offering solutions.

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Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

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Supervised cashiers in processing credit, debit and cash payments to streamline sales.

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Delegated assignments based on team strengths to optimize floor coverage and service levels.

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• Verified loads for accuracy and conformance to regulations.

• Store Organization

• Operations Oversight

• Stock management

• Loss Prevention

• Business Development

• Department Oversight

• Records Management

• Customer Relations

• Issue Resolution

• Problem-Solving

• Workforce Management

• Scheduling Coordination

• Strategic Merchandising

• Retail Operations

• Inventory counting

• Customer Service and Engagement

• Employee Coaching

• POS Systems

• Store Opening and Closing

• Transaction Processing

• Flexible Schedule

• Records Maintenance

Bus Manager, 09/2019 - 05/2022

Gwinnett County Public Schools Foundation - Grayson, GA Service Technician, 10/2018 - 09/2019

Quick Lane of Akins Ford - Bethlehem, GA

Laborer, 07/2017 - 10/2018

Inspected truck before and after trips, documenting any issues or malfunctions.

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Maintained records of cargo delivery information such as weight, time and date of deliveries, and location.

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• Followed all applicable traffic laws and safety regulations while driving. Communicated with dispatch team regarding route changes, delays or other updates.

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Adhered to company policies regarding the use of equipment and safety procedures.

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Provided courteous service to customers during pickup and delivery process.

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Complied with Department of Transportation regulations for hours of service.

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• Attended regular safety meetings and training sessions as required.

• Consistently monitored fuel levels throughout shift.

• Cleaned interior and exterior of vehicle at end of each shift. Completed daily logbooks accurately recording mileage, destinations and rest periods.

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Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

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Inspected truck for defects and safe operating condition before, during and after trips.

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Maintained accurate records of daily operations, including route information and maintenance logs.

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Maintained student safety above all else by making sure they understand and are following the rules set forth by the transportation department.

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Perform DOT preferred inspection of assigned bus before and after every trip to ensure buses' safe operation.

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Between AM and PM routes I assisted the safety and Training department in the training of new bus drivers coming to us.

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Diagnosed problems and determined solutions for various customer issues.

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• Performed multi-point inspections on customer cars.

• Drained crankcase oil and refilled to manufacturer spec. Removed front and rear tires, rotated them upon company or personal recommendations.

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• Reinstall tires and torque to manufacturer spec. Refill any low fluids such as windshield washer fluid, coolant, and brake fluid.

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• Display Setup

• Stock Rotations

• Motivational Techniques

• Vendor Management

• Customer Service Management

• Time Management

• Staff Supervision

• Sales expertise

• Pricing and Markdowns

• Staff Scheduling

• Attention to Detail

• Microsoft Office Suite

• Mentoring and Coaching

• Team Building and Leadership

• Customer experience

• Work Planning and Prioritization

• Staff Management

• Inventory Control

• Strategic Planning

Ansco & Associates - Lawrenceville, GA

Sales Associate, 07/2011 - 11/2017

Walmart - Winder And Loganville, GA

EDUCATION AND TRAINING

High School Diploma, 05/2010

Loganville High School - Loganville, GA

ACTIVITIES AND HONORS

Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.

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Cleaned work area after job completion ensuring all debris is properly disposed of.

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Flagged traffic around AT&T construction of various types using various different methods, (Arrow Board, Stop slow sign, lane closed sign, etc.)

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• Greeted customers and provided exceptional customer service.

• Provided accurate information about products, prices and services.

• Processed transactions using a point-of-sale system.

• Maintained up-to-date knowledge of store merchandise and policies.

• Built relationships with customers to encourage repeat business.

• Restocked shelves as needed to ensure sufficient inventory levels.

• Demonstrated product features and benefits for customers' needs.

• Upsold additional items based on customer interests and needs.

• Suggested ideas for improving store operations and increasing profits. Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

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Maintained cleanliness of store environment including floors, windows, displays.

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Helped customers find specific products, answered questions, and offered product advice.

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Engaged customers in friendly, professional dialogue to determine needs.

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Answered incoming telephone calls to provide store, products and services information.

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Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

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• Worked with fellow sales team members to achieve group targets. Built and maintained relationships with peers and upper management to drive team success.

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• Trained side be side with upper management to further boost my career.

• Keep up with my kids in their sporting events

• Beginning author writing my first book.

• Maintain a strong balance between work and home

REFERENCES

References available upon request.

Contact this candidate