Customer Service Representative
Resume:
John Robert Pribula
**** * ****** ****** ** Apt *70 Phoenix, AZ 85015
***********@*****.***
CUSTOMER SERVICE REPRESENTATIVE
QUALIFICATIONS
•20+ years of customer service experience with extensive knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality service standards, and evaluating customer satisfaction.
•Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches.
•Communicated with people outside the organization, representing the organization to customers, the public, the government, and other external sources.
•Experienced in communication, training, teamwork, and leadership with the U.S. Army.
EXPERIENCE
•Conferred with customers by telephone or in-person to provide information about products or services, take or enter orders, or obtain details of complaints.
•Checked to ensure appropriate changes were made to resolve customers' problems.
•Extensive experience working remotely selling Medicare insurance in contract positions.
•Kept customer interactions or transaction records, recording details of inquiries, complaints, claims, or comments and actions taken.
•Extensive experience working remotely and for contract positions selling Medicare insurance sales for customer service and licensed sales agent positions.
•Highly ethical and compliant with regulations for CMS and insurance guidelines.
•Able to handle a large number of calls in a multitasking environment.
EDUCATION
Coronado High School Scottsdale, Arizona High School Diploma
MILITARY SERVICE
US Army Musician Honorable Discharge
EMPLOYMENT
Hospitality Staffing Solutions Cashier/customer service FEB 2023 – Present
Provide exceptional customer service to patrons, addressing inquiries, concerns, and requests promptly and courteously.
Operate cash registers accurately to process transactions for purchases, ensuring correct handling of cash,credit/debit cards, and other payment methods.
Maintain cleanliness and organization of the cashier station and surrounding areas to uphold a welcoming and hygienic environment for customers.
Process returns, exchanges, and refunds efficiently according to company policies and procedures.
Promote and upsell products or services to enhance the customer experience and increase sales revenue.
Collaborate with team members to restock merchandise, replenish supplies, and ensure adequate inventory levels to meet customer demand.
Assist with opening and closing procedures.
Adhere to all company policies, including safety protocols, cash handling procedures, and customer service standards, to ensure compliance and uphold brand reputation.
Teleperformance Licensed Agent AUG 2021 - DEC 2021
Provide professional and knowledgeable assistance to customers over the phone, addressing inquiries, resolving issues, and offering solutions related to products or services.
Adhere to established scripts, guidelines, and protocols while engaging with customers to ensure consistent and high-quality service delivery.
Utilize customer relationship management (CRM) software or other relevant systems to accurately document interactions, update customer information, and track progress on inquiries or cases.
Meet or exceed key performance indicators (KPIs) and sales targets, such as call handling time, first-call resolution rate, and sales conversion rates, to contribute to team and organizational goals.
Continuously enhance product knowledge and communication skills through training sessions, coaching, and self-directed learning to improve performance and customer satisfaction ratings.
The Judge Group Customer Service JAN 2021 - JUN 2021
Address customer inquiries and concerns promptly and professionally via phone, email, or other communication channels.
Provide accurate information about products, services, or company policies to assist customers in resolving issues or making informed decisions.
Follow established procedures and guidelines for troubleshooting technical problems or navigating customer account issues.
Document customer interactions thoroughly and accurately in the company's CRM system or database to maintain clear records of customer inquiries and resolutions.
Collaborate with internal teams or departments as needed to escalate complex issues or coordinate responses to customer inquiries beyond the scope of frontline support.
Dynata Call Center Survey Agent NOV 2020 - FEB 2021
Conduct phone surveys with professionalism and courtesy, following scripts and guidelines provided by the company.
Ensure accurate and complete data collection by carefully recording responses and feedback from survey participants.
Maintain a high level of productivity and quality assurance by meeting daily or weekly quotas for completed surveys.
Adhere to company policies and procedures regarding survey administration, data confidentiality, and ethical conduct throughout all interactions with survey participants.
BroadPath Healthcare Solutions Telesales Agent Contractor OCT 2019 - NOV 2019
Conduct outbound calls to potential customers to promote healthcare-related products or services.
Utilize persuasive communication skills to explain product features, benefits, and pricing to prospects.
Handle objections and address concerns raised by potential customers to encourage sales conversion.
Maintain accurate records of customer interactions, including details of inquiries, objections, and follow-up actions.
Adhere to all regulatory guidelines and compliance standards governing telesales activities in the healthcare industry.
Humana Licensed Sales Agent JUN 2018 - JUN 2019
Educate potential customers on various health insurance plans offered by Humana.
Conduct needs assessments to understand customers' healthcare coverage requirements.
Customize insurance plans to fit the individual needs and budgets of customers.
Assist customers in completing applications for health insurance coverage.
Follow up with leads and inquiries to facilitate the enrollment process.
Results Companies Licensed Agent SEP 2017 - JUN 2018
Responded promptly to customer inquiries regarding products and services offered by the company.
Assisted customers in navigating through the enrollment process for various services.
Provided accurate and detailed information about available plans and pricing options.
Resolved customer concerns, complaints, and billing inquiries effectively and efficiently.
Maintained up-to-date knowledge of company policies, procedures, and product offerings to provide accurate assistance to customers.
Manpower Outbound agent MAR 2017 - SEP 2017
Conducted outbound calls to prospective clients to promote and sell various products or services.
Followed scripts and guidelines provided by the company to ensure consistent messaging and compliance with regulations.
Identified and qualified leads through effective communication and probing techniques.
Generated interest and excitement about the products or services being offered to encourage sales conversions.
Maintained accurate records of interactions and outcomes in the company's database or CRM system.
NESC Inbound Medical Insurance Agent SEP 2016 - DEC 2016
Handled inbound calls from clients regarding medical insurance policies, claims, and inquiries.
Provided detailed information about different insurance plans, coverage options, and benefits to callers.
Assisted clients with understanding complex insurance terms, procedures, and requirements.
Resolved customer concerns, complaints, and issues in a professional and timely manner.
Processed policy changes, updates, and claims submissions accurately and efficiently.
Convergys Licensed Agent SEP 2015 - AUG 2016
Engaged in outbound calls to potential customers to promote and sell products or services.
Demonstrated strong product knowledge and effectively communicated features and benefits to customers.
Handled incoming inquiries from customers regarding products, services, and account information.
Assisted customers in resolving issues, answering questions, and providing solutions to problems.
Met or exceeded sales targets and quotas through effective sales techniques and customer engagement.
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