Customer Service United States
Resume:
SANDRA MARTIN
Server/Cashier
Stony Creek, Virginia, United States
**********@*****.***
SUMMARY
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Thirty three years of customer service experience. WORK EXPERIENCE
July 2016-Current
Server/Cashier
Dixie Restaurant
Petersburg, Virginia, United States
March 1992-July 2016
Server/Cashier
Davis Oil Dennys
Stony Creek, Virginia, United States
Check Payment Processing
Menu Knowledge
Effective Customer Upselling
Special Dietary Requirements
Quality Control
High-Volume Dining
Stocking and Replenishing
Cash Handling
Positive and Professional
Point of Sale (POS) System Operations
Sales Expertise
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction. Assisted in training new servers.
Took orders from customers accurately and in a timely manner. Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times. Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently. Accurately recorded orders on cash register and point-of-sale system. Performed opening and closing duties such as setting up the dining area, restocking supplies..
Handled money transactions accurately while following company procedures for handling cash payments.
Communicated effectively with kitchen staff regarding customer allergies or special requests. Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Stayed informed about daily specials, new menu items, promotions. Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service. Addressed complaints to kitchen staff and served replacement items. Promoted desserts, appetizers and specialty drinks to optimize sales. Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Followed health safety guidelines when preparing and serving food products.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Promoted desserts, appetizers and specialty drinks to optimize sales. Recorded meal selections and transactions in microsystem to deliver prompt service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages. Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods. Prepared checks, itemizing total meal costs and taxes. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Informed customers of daily specials and signature menu items. Took reservations and to-go orders to streamline process for both customer and restaurant. Accurately recorded orders on cash register and point-of-sale system. Handled money transactions accurately while following company procedures for handling cash payments.
Conducted regular inventory checks to maintain adequate levels of necessary supplies. Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Greeted customers, answered questions and recommended specials to increase profits. EDUCATION
-1991
GED
Sussex Central High School
Stony Creek, Virginia, United States
Sussex Central High School Stony Creek, VA
GED
10/1991
SKILLS
Allergies Beverages Cook Dishes Customer Support/Service Payment Processing Sales Establish Priorities Quality Control Restaurant Waitressing Up-Selling Multitasking Order Management Food Safety Time Management Point of Sale (POS) Systems System Operations Check Processing Record Keeping Communication Skills Order Processing Food Delivery Order Delivery Inventory Management Resolve Customer Issues Customer/Client Research Operations Management Food and Beverage Industry Process Development Safety/Work Safety Service Delivery Needs Assessment Environmental Health Housekeeping/Cleaning Bussing LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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