Customer Service Data Entry
Resume:
STACIE HEADLEY
*** ******** ****** *******, ** **336
Phone: 209-***-**** Email: **********@*****.***
Strong customer service skills. Excellent multi-tasker and team player with a positive attitude. Patient, compassionate, respectful, non-judgmental and open to work with people with different backgrounds and beliefs.
EXPERIENCE
FEBRUARY 2023-OCTOBER 2023
RECEPTIONIST PAN PACIFIC RV CENTER/CAMPING WORLD
Provide friendly customer service and administrative skills. Great interpersonal skills. Checking customers into system. Mulit-phone line. Taking messages and ensuring they are passed to the appropriate staff in time. Filing, problem solving, communication skills written and verbal. Maintains office equipment. Inventory, organized, ability to multitask and discretion.
OCTOBER 2022-FEBRUARY 2023
AIM HIGHER ADULTS WITH DISABILITIES MODESTO CA.
Providing care for the adults with development disabilities at all levels of the ability spectrum. Provide care and curriculum delivery to all clients in an environment with a sense of esteem and worth. Enhance their life skills, education and knowledge. Increase the ability to communicate and express themselves artistically.
JULY 2021-DECEMBER 2021
DATA ENTRY PRECISION TEVEVISION & APPLIANCE REPAIR MANTECA CA.
Customer service and administrative skills. Proficient typing and transcription. Organizational and time management abilities. Written and verbal communication. Accuracy and attention to details. Scheduling customers appointments for repair services. Inventory and inbounding/outbounding deliveries. Picking and preparing parts for installs for the jobs to be performed.
FEBRUARY 2020-SEPTEMBER 2020
FREIGHT CREW STOCKER SHERM’S THUNDERBIRD MARKET/ FOOD 4 LESS MEDFORD OR.
Assist customers questions resolving questions or complaints leaving customer with a positive impression. Responsible for maintaining a clean and organized store environment, stocking and facing shelves, rotating product, constructing product displays, labeling shelves. Use of baler and pallet jack. Backup cashier.
JULY 2019 – FEBRUARY 2020
CARE PROVIDER CASA VERDA ADULT FOSTER HOME MEDFORD OR.
Personal care provider for elderly adults. Assist residents with daily living tasks and activities including cooking, housework, bathing, dressing, scheduling appointments for doctor visits and rides. Health monitoring and dispensing medications at scheduled times. Handling emergency crisis or emergency. Close attention to details.
OCTOBER 2018 – JULY 2019
SPECIALITY CLERK SHERM’S FOOD 4 LESS/THUNDERBIRD MARKET MEDFORD OR.
Customer service skills. Replenish and rotating stock according to date codes in Natural Foods area. Innovative display building. Place orders and keep track of inventory on floor and in back stock area. Strong communication skills.
AUGUST 2017 – APRIL 2018
CARE PROVIDER ADAMS HOUSE MYRTLE CREEK OR.
Personal care provider including health monitoring. Daily living tasks including bathing, dressing, cooking and food serving. Experience in handling a crisis or medical emergency. Attention to detail.
APRIL 2016 – AUGUST 2017
CARE PROVIDER UMPQUA HOMES FOR THE HANDICAP ROSEBURG OR.
Personal care provider for mentally and physically disabled. Assisted residents with daily living and activities including bathing, dressing, bathroom functions, feeding, taking medication, housework and cooking. Use of Hoyer lift and wheelchairs. Rotate residents every 2 hours. Proper care of cleaning G-tube and suction.
AUGUST 2003 – JULY 2011
BILLING CLAIMS PROCESSOR BLUE SHIELD OF CALIFORNIA LODI CA.
Correctly coded and billed medical claims for various hospitals, medical groups, ambulance claims and nursing facilities. Demonstrated analytical and problem solving. Addressing barriers to receiving and validating proper information. Performed qualitative analysis of records to ensure accuracy. Traced and resolved payment issues. Examined insurance coverage. Performed quality controls of the data entry system to verify that claims and payments were posted correctly.
EDUCATION
Manteca High School Graduate with Diploma 1994
Modesto Junior College – Spring 2024
SKILLS
Strong customer service skills
Maintain a quick pace with optimum time management to maximize work production
Organizational skills
Written and oral communication skills
Teamwork and collaboration
Self-management skills and dedication
Professionalism and strong work ethic
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