Customer Service

Christopher Anderson

Customer Service Expert in Modern Technologies

Georgia, USA +1-678-***-**** ********@*******.***

Dedicated and results-oriented Customer Service Representative with eleven years of experience providing exceptional customer service. Proven ability to handle high-volume calls, resolve complex issues, and exceed customer satisfaction metrics. Skilled in active listening, problem-solving, and upselling. Seeking a challenging role to leverage my expertise and contribute to organizational success.

TOOL KIT

Customer Service

Active listening

Problem-Solving

Computer Proficiency

Multitasking

Time Management

Empathy & Compassion

Analytical Skills

HIPAA Regulations

PROFESSIONAL EXPERIENCE

Centers for Disease Control and Prevention – Project Associate - Contractor

Jul 2023 – Jul 2024

Led the integration of electronic case reporting systems across multiple healthcare facilities at the federal level, significantly enhancing disease surveillance and outbreak management capabilities. Assisted in ITSM documentation and resolved technical issues, driving operational efficiency and compliance with government standards.

Collaborated with stakeholders to develop project plans that reduced timelines by 30% while maintaining adherence to strict government standards.

Led the implementation of project management methodologies (Agile and Waterfall) to streamline IT processes, achieving operational efficiencies.

Developed strategic roadmaps for technology enhancements aligned with organizational goals, bridging business needs with IT capabilities.

Key Achievements:

Delivered critical IT projects that optimized procurement and asset management for large-scale health programs.

BeyondTrust – Customer Service Technician

Apr 2020 – May 2023

Provided "White Glove" customer support on a global team, resolving inquiries and technical issues promptly and efficiently. Acted as the primary contact for customers in the eastern United States and the United Kingdom.

Built a positive reputation with customers through empathy and understanding of their needs.

Collaborated with IT leadership and business stakeholders to reach service level expectations and improve service quality.

Assisted leadership with the asset procurement processes, ensuring optimal technology solutions for the team.

Key Achievements:

Fostered strong customer relationships through empathetic support, achieving 94% customer satisfaction ratings.

Kaiser Permanente – Customer Support Lead

Oct 2011 – Dec 2019

Delivered exceptional customer service to patients, healthcare providers, and stakeholders, handling billing inquiries, resolving account issues, and ensuring a positive experience for all interactions with the healthcare organization.

Provide comprehensive customer service support to patients, addressing inquiries related to appointments, billing, insurance, and other healthcare matters.

Provide administrative support to healthcare providers, coordinating appointments, referrals, and addressing administrative tasks while assisting with EHR systems and resolving billing, coding, and insurance claim issues.

Continuously seek to enhance customer satisfaction by exceeding expectations, fostering positive relationships, and actively seeking feedback to identify areas for improvement.

Key Achievements:

Promoted to Customer Support Lead due to a reputation for outstanding customer service and problem-solving.

EDUCATION

A.S. Criminal Justice

Community College of Aurora

B.S. Healthcare Administration

New England College

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