Customer Service L D

Z E L D A T H O M A S

W O R K

E X P E R I E N C E

**************@*****.*** 313-***-**** Redford, MI 2016

Organized conference calls with a variety of clients, including: banks, title companies, attorney offices, and government agencies. Made proper notations in clients files to ensure up to date, organized documentation.

Prepared legal correspondence for clients.

Responsible for contacting third parties to resolve title issues. Amrock FKA Title Source Detroit, MI

Senior Deed Specialist

2016 - 2023

Work directly with vendors to obtain documentation and information to assist in preparing deeds.

Evaluate requests to determine how to successfully and accurately prepare deeds. Exemplify strong communication skills with various internal teams to resolve deed issues.

Note and post completed deeds to the system.

Review accuracy of client prepared deeds to approve for recording. Evaluate deeds for possible transfer taxes and contact counties to verify if transfer tax will apply.

Title Clearance Liaison

Walgreens Dearborn Heights, MI

Customer Service Associate

2022 - Present

Provides customers with courteous, fast, and efficient service. Registers customer purchases on assigned cash register, collects cash, and distributes change; processes voids, returns, refunds, and exchanges. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.

Sun Valley Foods Detroit, MI

Customer Service Assistant August 1, 2023- Present Assists the Dept Mgr with placing food orders for the Michigan Department of Corrections (MDOC), Wayne County Jails., Public Schools and private companies. Create emails

Converse with the food Directors of each facility. Bill out for orders

Answer phones & forward calls

Work with Team Members processing and shipping orders to the facilities ensuring the orders are processed and delivered in a timely manner Tracking inventory

Schedule pickup for applicable items from facility. Track drivers

S K I L L S

Interpersonal Communication

Project Management

Time Management

Microsoft: Word, Excel, Outlook

Information Systems: Data account retrieval

Payroll Software

E D U C A T I O N Bachelor of Arts in Business Administration Marygrove College Detroit, MI

Technical Professional

Human Resources Management Courses

Walsh College Troy, MI

T R A I N I N G

Wayne County Register of Deeds Detroit, MI

Department Manager III

2003 - 2015

Evaluated employees' job performance and conformance to regulations. Interpreted and communicated work procedures and company policies to staff. Rendered disciplinary actions when necessary.

Resolved customer complaints correcting errors and problems. Participated as a Search Committee Board member for potential new hires. Managed three departments, two supervisors, and twenty-five employees. Developed a schedule to train employees in job duties and company policies. W O R K

E X P E R I E N C E

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