Service Desk Team Leader

Mohamed Hamed

System Administrator

A successful IT with over 15 years experience in supporting IT projects, providing staff and network support and conducting hardware repairs. Extensive knowledge in network with an eye for efficiency who likes to work both independently and as part of a team.

Email: *******.*.******@*******.***

Address: Egypt, Bani Suaf

Phone: +201*********

Date of birth: Feb 6, 1986

Nationality: Egypt

Link: https://www.linkedin.com/in/mohamed-sultan-940512101 Kuwait

Nov 2018 - Jul 2023 Team Leader Service Desk

Gulf Group & Huawei

- Working as resident Team Leader Service Desk in Kuwait National Guard Kuwait

Jan 2017 - May 2018 System Admin

Smart Systems Solutions

- Support and maintaining for Windows Servers

- Support for NAS storage and Backup Solutions.

- Managing AD Server for Adding/Modifying Users and Group Policies.

- Setup and configure fingerprint servers and devices.

- Setup, configure and Support IP Phone.

- Support IP cameras systems.

- Setup MASTER CLOCK system.

- Setup ACCESS CONTROL system.

- supervision and follow-up of some projects for the processing and expansion of networks and electronic devices and management of the control room and installation of servers and switches until the

completion of the delivery of the project and ready to work Kuwait

Oct 2011 - Dec 2016 System Admin

A1-Phaez computer company

- Support and maintaining for Windows Server 2003/2008/2012.

- Administration for Symantec 2010 Backup solution

- Managing Active directory (Users, groups, rules and Policies). Administration for HP NAS Storage.

- Monitor the whole network switches and traffic.

- Managing Antivirus ESET Nod32 Server.

Setup and configure fingerprint servers Add staff and team work.

- Support (PCs, Laptop, Printers, Scanners and Projectors).

** Working as resident Help Desk Support at WARBA Insurance Co.

- Configure and Support Cisco IP Phone.

- Administrating Email in Office 365.

- Administrating Access control to grantee user access to doors

- Administrating AD for users account operations (Create, change/reset Password and unlock account).

- Troubleshooting Network problems.

- connect remotely for User's computer to resolve problems via Microsoft SCCM Patch Manage.

- Configure and Manage photocopiers to send scan copy directly to shared folders and email.

- Support and Maintenance PCs Hardware, Software.

Kuwait

Aug 2008 - Sep 2011 Technical Support

El-Massa group

- Support for all computer devices Including (PCs, Laptop, Printers, Scanners and Projectors).

- Maintenance PCs (Hardware, Software, Network and Cabling). Experience

Egypt

2002 - 2006 B.Sc

Workers University

Education

Arabic

Native. Mother Language

English

Advanced

Languages Skills

Good team worker spirited dynamic ambitious

person

Capability of working

under pressure

Excellent persuasion

techniques

Good

Communication

skills

Fast learner and

self-educator

Can easily adapt to

work

Car Driving Kuwait Driver

License

Egypt Driver License

* Excellent communication and interpersonal skills, capable to express and articulate information in an understandable manner, with the ability to listen to the issue behind a problem; Having previously worked with people from diverse cultures and backgrounds. Thus maintaining a good rapport with current team members.

* Highly motivated towards career advancement combining excellent organizational and facilitation skills with the ability to hold responsibility and exercise sound judgment when

making decisions; Competently working under pressure and to tight deadlines to ensure completion of projects.

* Versatile and adaptable, able to quickly grasp new skills and concepts with ease; Providing an immediate contribution towards the attainment of organizational objectives.

* Possess a strong personal work ethic and a determination to succeed in my profession; More than willing to complete additional responsibilities outside the scope of normal duties.

* Time Management: Being I am able to meet deadlines, plan and schedule task. Achievements

HClP December 2022 Huawei Certificate HClP

HClA July 2022 Huawei Certificate HClA

MCSE April 2016

MCITP July 2012

ITIL V4 Foundation Service Management

Courses: -

Routing and switching. (Finished in 2009)

MCSA 2012. (Finished in 2015)

VCP VMware Data Center Virtualizations. (Finished in 2016) Microsoft Exchange 2013. (Finished in 2016)

PMP Project Management Professional

Certifications & Courses

Contact this candidate