Customer Service Representative

AMIN SAMIMI

713-***-**** • ************@*****.*** • Dallas, TX

SKILLS & CERTIFICATIONS

Business Operation: Certified Business Communicator, Microsoft Office Specialist Professional Communication: Teamwork, Time Management, Adaptability, Critical thinking and Conflict resolution Software: MS Office 2019 (Excel, Word, PowerPoint, Outlook) Languages: Tri lingual, English and Farsi (Advanced), Arabic (Intermediate) Certifications: Business Communication Certificate (CSB), Microsoft Specialist PROFESSIONAL EXPERIENCE

Bank of America Dallas, TX

Mortgage Warehouse and Construction Loans, December 2022 – Present

• Extensive background in construction and mortgage warehousing, leveraging in-depth knowledge of industry systems and processes.

• Proven expertise in executing tasks essential to a RA’s role, including ARIES, LoanIQ, EDR. AT&T Inc. Houston, TX

Sales and Marketing Specialist January 2019 – November 2022

• Experienced customer service representative with 3+ years’ experience in hospitality and call-center settings.

• Trained two new employees in how to Enter entering customer data and organizing customer interaction logs. Abercrombie and Fitch Inc. Dallas, TX

Brand Representative March 2015 – December 2018

• Experienced professional who has worked in the retail industry for seven years. Managed a team of 7 representatives that grossed the highest number of sales in a Hollister and Abercrombie department store.

• Consistently exceeded sales targets by leveraging expert product knowledge, exceptional customer service skills, and a dynamic approach to brand representation, resulting in a 20% increase in revenue for a top clothing brand. EDUCATION

Year Up Dallas, TX

Business Operation Student January 2023 – June 2023

• Completing a one-year, career-development program comprised of Dallas College courses, professional training, and a six-month internship in Business Operation Track.

• Completed rigorous business curriculum, including coursework in business math, spreadsheets, and applications, with a 3.8 GPA.

• Demonstrated leadership and teamwork skills by collaborating with peers on group projects and presentations, resulting in successful outcomes and positive feedback from instructors and mentors.

• Relevant coursework:

• Business Math

• Business Spreadsheets

• Business Applications

• Financial Accounting

• Managerial Accounting

• Principles of Marketing

• Business Communication

• Organizational Behavior

• Operations Management

Dallas College Dallas, TX

Associates in business December 2023

Volunteer Experience

Year Up Dallas, TX

Volunteer January 2023 – December 2023

• Volunteer participant in Year Up program at Dallas college, pursuing a business major and earning multiple business certificates while gaining practical experience in a variety of business settings.

• Developed strong communication and interpersonal skills through regular meetings with program mentors and participating in networking events with business professionals.

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