Business Development Customer Service

KEVIN EMERSON

Goodyear, AZ ***** 602-***-**** **************@*****.*** www.linkedin.com/in/emersonkevin/

Innovative professional, executing business development and account growth strategies to consistently exceed expectations and outperform revenue targets. Deliver value-added solutions that meet customer and organizational needs. Communicate effectively with customers, colleagues, and corporate leadership to support and achieve business objectives and goals. Resourceful team leader, business liaison, and collaborator, leveraging industry knowledge to facilitate market positioning and product/service differentiation. Bilingual in English and Spanish. Areas of expertise include:

Territory Management Customer Relationship Management (CRM) Project Management Training & Development

PR/Media Relations Negotiation & Subrogation Sales Lifecycle Public Speaking/Presentations Business Analysis

Customer Service/Client Services Process Improvement Cross-functional Collaboration Team Building & Leadership

PROFESSIONAL EXPERIENCE

A-GAS AMERICAS, Goodyear, AZ Regional Account Manager 01/2022-01/2024

Manage refrigerate/gas acquisition accounts, building relationships, driving revenue, and developing new business throughout Salt Lake City, UT; Kansas City, KS; and Minneapolis, MN markets. Analyze revenue forecasts for Q1-Q4 and generate bi-weekly reports for sales manager that detail activity wins/loses throughout region. Deliver sales prognostication, presentations, and Q1-Q4 budgets.

Created sales and revenue cycle for assigned territory.

Added 55 new customer accounts in 1 year, setting a company record, through online marketing/posting, direct marketing, cold calling, referral follow-up, deal negotiation, and regional travel to bid on projects and meet key decision makers.

Recognized for outstanding performance in first 9 months of tenure for customer base expansion, including largest client in company history (gas plant in MN).

Achieved record-breaking 6-figure gas revenue of $600K+ in Salt Lake City market in 2022.

Won 2022 Rookie of the Year award for most impactful manager in first year.

Ranked #2 in revenue of 29 target markets, managing $1M budget for 3 areas; exceeded 2023 business development goals.

TOP TO BOTTOM CLEANING SERVICE & KHARISMA MASTERY, REMOTE Business Consultant (Remote) 01/2018-01/2022

Top To Bottom Cleaning Service-Consulted on union related issues as well as established policies, procedures as well as best practices for company. Consulted on administrative matters with president

Directed policies for a team of 400 employees.

Created budget and forecasting for District #8 in Chicago, Il which was 52 schools

Trained and produced curriculum for team leadership for all work staffs

Kharisma Mastery-Consulted on multi-faceted crisis media management content and curriculum, targeting media, communications, and leadership. Delivered classroom training for leaders, business professionals, client relationship managers, account managers, and sales professionals of all levels, as well as state and government employees. Delivered instruction for corporation with 2,000 employees on representing company and handling media inquiries.

Conducted media/interview training for client who achieved top 10 ranking of podcasts in U.S.

Taught 5,000 sales and entrepreneur clients in U.S and Canada in 2018 and 2019.

FIDELITY TECH SOLUTIONS, Rowlett, TX IT Project Manager 01/2013-01/2018

Oversaw IT projects, including website content creation, translation, and landing page design. Led HTML projects for design and technical documentation. Coordinated timelines, due dates, and project milestones. Supervised all quality analyst projects.

Increased Major League Baseball’s 2015 All-Star Game viewership 13% by developing an online campaign. Contracted with local companies in All-Star Game city, offering various deals, including SEO keyword research. Broadcasted local commercial to highlight deals, increasing viewership and revenue for local business.

Managed 50% of IT projects, all quality control projects, and HTML source coding project, including $150K-$200K budget for largest company account, Mouser Electronics.

Created and executed 5 concurrent language translation projects for IT client, increasing use of Mouser website 20%-25% in target languages.

EDUCATION & CERTIFICATION

BARUCH COLLEGE, New York, NY – Associate of Science - Business and Corporate Communications

LINGUISTIC ALLIANCE – Certification in English/Spanish Interpreting

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