Customer Service Data Entry
Resume:
Kimberly Sparks
Oregon City, OR *****
**********@************.*******.***
Skilled customer service representative with 20+ years of experience in human resources, data processing, technical support, and customer relationship management. Proficient in data entry, order processing, and tax law training. Strong analytical skills and experience with various computer programs. Authorized to work in the US for any employer
Work Experience
Technical Audit Support
EXL-New York, NY
September 2021 to August 2023
• Advised clients on procedures and processes.
• Used excellent customer service skills and communication
• Maintained accurate records of all collection activities, including phone calls, emails, and correspondence
Customer Service Representative
Kroger-Oregon City, OR
May 2015 to March 2019
• Processed customer orders including selecting, organizing and delivery.
• Responsible for data entry, cash drawer and itemization.
• Handled customer questions and complaints on the phone and in person Human Resources Assistant
Hertz Global-Portland, OR
October 2012 to March 2015
• Maintained a thorough understanding of employment laws, regulations, and industry trends to ensure HR practices remained compliant
• Provided administrative support
• Assisted HR team in the recruitment and selection process, including posting job openings, reviewing resumes, and scheduling interviews
• Maintained accurate employee records by updating information in HRIS system and ensuring compliance with data privacy regulations
Customer Service Representative
Internal Revenue Service-Portland, OR
September 2004 to July 2012
• Responsible for handling customers calls in a call center setting
• Tax law training for Schedule A
• Promotion and tax law training for Schedule D Capital Gains and Losses
• Responsible for using multiple computer programs to access and discuss taxpayers returns and tax situations
• Used company fax, scanners, and mail to assist customers Customer Service Associate
American Express-Phoenix, AZ
April 1989 to May 1996
• Responsible for receiving incoming calls from cardholders
• Accessed customer accounts after security verification
• Detailed account and billing information with cardholders
• Opened disputes and inquiries to be investigated. Education
Bachelor's degree in Business/Human Resources Management Glendale Community College - Glendale, AZ
January 1983 to December 1987
Skills
• Desktop support
• E-commerce
• Google Suite
• Search engines
• Technical Support
• Account Management
• Documentation review
• Active Directory
• Help Desk
• Tax experience
• Order Entry
• Data collection
• Microsoft Excel
• type 45 wpm
• inbound customer calls
• Data entry
• Remote Access Software
• Troubleshooting
• Data entry
• Customer support
• Live Chat
• clerical (10+ years)
• Research
• Analysis skills
• CRM software
• computer programs
• Customer Service
• QuickBooks
• Filing
• Windows
• Customer relationship management
• Zendesk
• Microsoft Windows Server
• Operating Systems
• ATS
• Network Support
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