Quality Assurance Team Member

Dec ****

Nov ****

May ****

Dec ****

W I L L I A M

H E A D L E Y

****************@*****.***

Long Beach, CA 90805

PROFESSIONAL SUMMARY

Efficient and knowledgeable computer support team member accustomed to independently evaluating and solving range of technical issues. Trained in software, hardware and networking problems. Quickly troubleshoots concerns and diagnose root causes. Perceptive Inspector with 3 years of multi-faceted inspection experience. Committed to quality assurance and intimately familiar with regulatory and safety requirements that drive inspection processes and outcomes. Articulate and confident communicator both verbally and in writing, resulting in clear information flow and minimal repeat non-compliances. Seasoned radio operator with technical knowledge and operations skills to keep military radio equipment working at optimal levels. Successful at independently managing equipment needs according to specifications and schedules. Versed in tuning equipment and proactively improving function.

EDUCATION

Ph.D., Strategy And Innovation

Capella University Minneapolis, MN

Master of Science, Criminal Justice

Walden University Minneapolis, MN

MBA, Self Designed

Capella University Minneota, MN, MN

Bachelor of Science, Leadership And Management

Capella University Minnesota, MN, MN

SKILLS

Work Ethic and Team Collaboration Technical Support and Problem-Solving Organizational Skills and Dependability Workforce Planning Relationship Building

WORK EXPERIENCE

IT Helpdesk, US Army Reserve, Sep 2021 Current, San Diego In the IT Helpdesk role, I address issues related to secure network connectivity, set up networks, and troubleshoot devices

Utilizing ticketing systems, I manage support actions and requests, assisting customers by identifying issues and configuring hardware for new employees WH

This role demands a strong understanding of network and device troubleshooting to ensure optimal service and functionality.

Retrofit Inspector, GS Retrofit, May 2021 Current, Los Angeles My duties as a Retrofit Inspector involve conducting code inspections on houses and apartment units, upholding safety and quality standards I have been responsible for identifying repair and upgrade needs, preparing detailed reports, and investigating complaints to ensure building safety My role requires diligent inspections, adherence to standard operating procedures, and training other workers, maintaining high safety and compliance standards. Signal Support Specialist, US Army Reserve, May 2017 Current, San Diego In my capacity as a Signal Support Systems Specialist, I have excelled in troubleshooting, maintaining, and securing communication networks and equipment, including radio, wire, and battlefield automated systems

My expertise has been instrumental in supervising and training personnel on various signal support systems, enhancing operational effectiveness and security My leadership extended to managing radio equipment for airborne operations and adapting training methodologies amidst the COVID-19 pandemic to ensure continued readiness and adaptability

This experience, enriched by the Army's Basic Leader Course, allowed me to significantly contribute to the development of soldiers' skills in operating and maintaining military equipment and vehicles, fostering a culture of safety, efficiency, and continuous learning My role has not only encompassed technical proficiency but also strategic leadership, ensuring our forces remain versatile and operationally ready under diverse conditions. Security Guard, Allied Universal, Feb 2021 Mar 2022, El Segundo As a Security Guard, I focused on creating a welcoming yet secure environment by greeting guests, patrolling the property, monitoring surveillance, and responding to incidents My responsibilities included checking identifications, investigating disturbances, and enforcing security policies, contributing to a safe environment for both personnel and visitors. Sales Representative, Clean Initiative, Jan 2021 Feb 2021, Rosemead My short tenure as a Sales Representative involved door-to-door sales pitches to promote solar installation, utilizing customer insights for innovative sales strategies I engaged with customers to uncover needs, recommend products, and enhance sales through friendly and insightful customer interactions.

Amazon Driver, Asher Logistics, May 2020 Jan 2021, El Monte As an Amazon Driver, I was tasked with delivering over 100 packages daily, planning routes using GPS, and adhering to traffic laws to ensure timely and safe deliveries I maintained a professional demeanor, ensured goods were delivered in excellent condition, and communicated effectively with customers, embodying the company's commitment to customer satisfaction.

Customer Service Representative, La Sierra University, Aug 2019 Jan 2020, Riverside At the university's front desk, I managed incoming calls, checked in and out guests, and supported deans with paperwork

My role required active listening, efficient handling of concerns, and maintaining up-to-date customer records, ensuring high standards of customer service. Maintenance Worker, La Sierra University, Jul 2018 Jan 2020, Riverside As a Maintenance Worker, my responsibilities included repairing light bulbs, repainting rooms, fixing furniture, unclogging drains, and maintaining clean common areas I utilized problem-solving skills for efficient issue resolution, maintained grounds and equipment, and trained new personnel, ensuring the dormitory's optimal condition and functionality.

CERTIFICATIONS

General Radio Operator License (FCC)

Guard Card (Jan 2021 to Jan 2023)

Top Secret Clearance (Present)

Airborne Qualified (US Army)

National Society of Leadership and Success (Present)

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