Customer Service Call Center

Kendra Kovalesky

Customer Retention Rep

***** * **** *** #**** Phoenix, AZ 85027 602-***-**** **********@*****.***

I am an expert in customer service and have excellent verbal and written communication skills. I possess the ability to muli-task answering phones, checking emails, speaking with customers on product knowledge as well as working independently or in a team setting. I am able to build rapport with customers and persuade them to continue service using rebuttals and sales techniques that I have learned over the year all while working in a fast-paced environment.

EXPERIENCE

Westside Pool Guys, Phoenix, AZ- Admin Assistant

November-2019-Present

● Working in the field obtaining knowledge on servicing pools as well as repairs.

● Input invoices in our business platform as well as send out invoices every month.

● Creating routes as well as executing daily tasks. Logicall Marketing, Phoenix, AZ- Agent/Confirmer

December 2019-January 2021

● Call Center environment

● Answering incoming calls from prospective clients.

● Using an automatic dialer system.

● Follow sales pitch using rebuttals and persuasion to set up upcoming travel presentations for time shares.

● Confirming appointments with each client and managing all agent calls. Furniture Solutions, Sun City, AZ-Sales Rep & Bookkeeper

● Assist the owner with all business functions.

● Work the Sales floor selling high end American made furniture.

● Obtain knowledge on all modern day furniture and styles with different companies all over the country. Upholding a relationship with different company reps.

● Answering phones and emails

● Invoicing all product sales in monthly ledgers.

● Writing checks for freight companies.

EDUCATION

Glendale Community College, Glendale AZ-GED

September 2006-October 2006

Passed with a 3.8 gpa..

References

Joseph Kovalesky-Business owner 623-***-****

Carey Pleger-Friend 602-***-****

Kenn Sheets-Pastor 480-***-****

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