Data Entry Operator

Karen Q. Hawkins

240-***-**** - Cell Message

************@*****.***

APPLY MY KNOWLEDGE, SKILLS AND CREATIVE ABILITIES IN AN ENVIRONMENT WITH LONG-TERM GROWTH AND ADVANCEMENT.

EXPERIENCE:

03/2018 – 10/2018

Caliper/Cor-Tech LLC

Data Entry Operator

Entered data for the State Department of Taxation; late filers; fixing characters and address in the fields. Also worked for Vital Statistics entering data for Marriages and Divorces for the State of Virginia. Also worked as a Toll Collector processing credit card and cash transactions for the Highway.

02/2016 – 03/2016

Manpower, LLC

Customer Service Agent

Assists customers over the telephone with adding funds to inmates/loved ones phone cards and other accounts for personal use in the correctional centers they are located. Utilized multiple screens on computer to add these funds.

09/2014 – 10/2014

Manpower, LLC

Document Preparation/Imaging

Assists co-workers in preparing documents to be scanned to disk for businesses/records to be archived.

11/2010 – 01/2011

Kelly Services, Anchorage, AK 99503

Receptionist-Temporary

Accept applications for the Energy Rebate Program-Alaska and answer questions, mail, date stamp, etc.

10/2009 – 12/2009

Alaska Executive Search, Inc.- Anchorage, AK 99501

Office Clerk - Temporary Agency - ON CALL

Sorting and Filing Invoices, Packing and Cleaning for Office Moving

12/2008 – 03/2009

Corix Utilities, Inc., Fort Richardson, AK 99506

Office Assistant - Temporary

Scheduling of Buildings on Army Base for Water Shut-Off to install New Water Meters on Base – A Government Contract; Date Entry of Water Meter Inventory into Excel Spreadsheets, E-mail of Progress Reports for Staff and Managers, answer telephones, set up files, audit files, etc.

03/2007 - 02/2008

Caliper, Inc., Richmond, VA 23228

Program Support Specialist - Data Entry Operator

Long-Term Care Unit - Support Benefits Specialist by creating Excel spreadsheets and data entry to track Medicaid Reviews mailed and received (over 1200 overdue Medicaid/AG reviews), track and respond to e-mails, answer telephones, log faxes, sort and deliver mail, filing, closing files, research information using VAMMIS

system as needed for Unit, Input of Housing fees for VHDA Housing Authority.

09/2006 - 01/2007

Pearson Government Solutions, Chester, VA 23836

Call Center Representative

Inbound calls from Veterans with questions regarding their GI-Bill Educational Benefits.

06/2006 - 09/2006

Circuit City Corporate Office, Richmond, VA 23228

Inbound Sales Representative - Night

Work with "state of the art" computerized predictive dialer system to sell and renew extended service protection plans for Home and Car and Computer.

12/2005 - 06/2006

Richmond Times Dispatch, Mechanicsville, VA 23116

Sales Telemarketing Representative

Worked with computerized predictive dialer system to sell and renew newspaper subscriptions, promote positive public relations with a subscriber base. Also used MS Windows Word, log sales.

09/2004 - 01/2005

Victory Christian Academy, Richmond, VA

Child Care Supervisor

Supervised students in the after-school program at Christian Academy, aided in homework, inside and outside activities, singing, dancing, arts, crafts, snack distribution and clean-up.

01/1996 – 12/1997

Southern States Cooperative

General Clerk

Typed Statistical reports, Switchboard Back-up for Lunch and Breaks, Mass Mailings, Mail; sort faxes, copies, Meetings set-up.

07/1995 - 12/1995

Select Staffing Services, Richmond, VA

Medical Office Receptionist

Transcribing Patient's Medical Information, input of patient's name, address and insurance codes for payment of services rendered, scheduling appointments, answering telephones, copying, mail, etc.

05/1986 - 10/1994

Dominion Virginia Power, Richmond, VA

Office Assistant

Typed Statistical and Technical Reports for the Department of Environmental Quality, Purchasing Assistant, checked and copied expense reports for co-workers, pay invoices, answered telephones, timesheet entry, vehicle mileage reports, Technical Library maintenance, files updated, key operator for the copier, facsimile use, Emergency Coordinator for Bird Collisions on Electrical Lines.

EDUCATION:

J. Sargeant Reynolds Community College – Richmond,Virginia

Graduated: June 1980 - Associate in Applied Science Degree (Honors)

Louisa County High School – Mineral, Virginia

Graduated: June 1977 - Diploma (15th in Class of 200) National Honor Society

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