Customer Service Technician Field

S H A N M U G A S U N D A R A M . S

+91-995******* Email: **********@*****.***;

*********@*****.***

O B J E C T I V E S

Receiving, inspecting, and verifying incoming goods against invoices or other documents, recording shortages and rejecting damaged goods. Organizing and maintaining inventory and storage area, ensuring the neatness and safety of the premises. Recording the quantity, type, and value of stock on hand using inventory management software. Providing supplies, materials, and equipment to employees, recording the issuance and return of items. Conducting regular inventory audits and preparing reports for management on stock levels and reordering needs. Ensuring proper stock rotation and managing the disposal of surplus or obsolete stock. Coordinating with suppliers to schedule deliveries and negotiate prices and terms for restocking. Implementing and monitoring security procedures to prevent theft or loss of stock. Assisting in the preparation of budgets for supplies and stock, and monitoring expenditure against the budget. Operating and maintaining warehouse equipment, such as forklifts, pallet jacks, and hand trucks. Ensuring compliance with health and safety regulations within the storage area and handling of goods. Providing customer service by answering questions and helping with locating items in the store.

P R E S E N T E X P E R I E N C E

PAE US EMBASSY- IRAG SEP 2017 - PRESENT

Identify uniform customer's need, offer appropriate services and advise, and provide accurate information enabling employees to get their requirements fulfilled effectively and timely.

• Ensure company uniform policy guidelines are not compromised in fulfilling the users requirements.

• Assist in the maintaining stock at JIT levels with a view to minimize stockholding costs through analysis of store inventory reports and assist in physical stock inventories identifying and reconciling any discrepancies providing recommendations for adjustment to the UDC Co-coordinator / Inventory Officer for his approval.

• Ensuring that all stock items are received in accordance with purchase order terms and conditions advising the buyers in the event of discrepancies to enable supplier feedback and also assist in packaging and distribution of outstation uniform distributions including dispatch activities.

ONEIC-OMAN 2014- 2017

• Responsible for maintaining housing area and proper check proper inventory in Storage Container.

• Conducts periodic preventative maintenance and reports finding to the department Manager.

• Troubleshoot and repair electrical appliances. Install electrical panels, cables, wirings and pumps, water heaters and air conditioners in Housing area and in Admin area.

• Train workers to install, maintain or repair electrical wiring, equipment, and fixtures and prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes. AECOM / AC FIRST – Bagram Airfield, Afghanistan 2011 - 2013 HVAC Specialist

• Assist in performing services and repairs on military and civilian heating, ventilation, air conditioners, and refrigeration equipment systems products.

• Diagnoses the source of problems through troubleshooting and determines the extent of repairs required as outlined in allocation charts and replaces worn or broken parts.

• Ensures compliance with safety, fire prevention, occupational health regulations directives and laws.

• Facilitate and carry out regular teambuilding activities and safety and technical training / classes.

• Report any problems, concerns, issues, and team status directly to the Lead / Supervisor on a daily basis.

• Assist NSN / Property by coordinating DRMO by collecting NSN Parts on daily basis throughout the compound and give reports to the management.

Dyncorp (PPI) – Leatherneck Airfield, Afghanistan 2010 – 2011 Electrical Journeyman

• Responsible for maintain Housing area and proper check proper inventory in Storage Container.

• Conducts periodic preventative maintenance and reports finding to the department Manager.

• Troubleshoot and repair electrical appliances. Install electrical panels, cables, wirings and pumps, water heaters and air conditioners in Housing area and in Admin area.

• Train workers to install, maintain or repair electrical wiring, equipment, and fixtures and prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes. Xoline Electrical Maintenance Service — Dubai, UAE Oct 2008 – Aug 2010 Electrical Journeyman

• Provide strategic leadership and direction to a highly productive team consisting of 20 direct reports responsible for accomplishing all duties assigned in adherence with the government standards.

• Employ quality control measures on work performed by team members. Perform troubleshooting, maintenance, and repair on all Electrical equipments in several types government occupied buildings and structures.

• Organize and arrange routine maintenance schedule, including materials and equipment acquisition.

• Work closely with senior team members in procuring ways to lengthen equipment efficiency and lifespan.

• Direct, guide, and assist team members working through unresolved technical problems and issues.

• Facilitate and carry out regular teambuilding activities and safety and technical training / classes. Senden International Private Limited.– Riyadh, KSA Oct 2004 – Oct 2007 Electrician / HVAC Support

• Offered and provided technical customer service and support, including but not limited to installation, maintenance, as well as service and repair for residential, commercial, industrial HVAC systems, equipment, and assemblies.

• Fixed and repaired identified malfunctions in electrical circuits. E D U C A T I O N

Lakshmi Ammal Polytechnic, Kovilpatti (2000)

Diploma in Electrical and Electronic Communication Passport Details :

Date of Issue: 16/Aug/2024

Date of Expiry: 15/Aug/2034

Passport No: C1479316

DECLARATION

I do hereby declare that the above statements made by me are correct and true to the best of my knowledge and beliefs. SHANMUGA SUNDARAM

Contact this candidate