Customer Service Sales Representative
Resume:
Teresa Thomas
Jacksonville, FL
**********@*****.***
I am an experienced sales representative with a proven track record of success in increasing sales. I have a strong background in customer service, sales and collections. I am highly skilled in building relationships with clients and developing tailored solutions . I have a proven ability to generate leads, close deals, and drive sales, resulting in increased revenue for my employers. Seeking a role where I can continue to Foster and
sharpen these traits as I continue to grow with an accomplished organization. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Solar Sales Specialist
Resource Marketing Corp-Ballston Lake, NY
January 2020 to Present
Quickly help customers with good solutions
• Document details of calls and customer interactions in the appropriate systems
• Exceptional verbal and written communication skills; able to resolve customer issues via phone and/ or email
• Excellent communication skills
• Excellent data entry skills
• Self-motivated Coordinated scheduling of closing with the loan broker and loan officer Appointment Setter/Sales
EZ EXIT NOW-Jacksonville, FL
January 2018 to January 2020
• Booked an average of 20 appointments per week, totaling 100 appointments over the course of a month.
• Consistently hit daily and weekly quotas for number of calls made and appointments set.
• Maintained high customer satisfaction rating by expertly handling objections and providing top-notch customer service.
• Upsold current customers on additional services when appropriate. Debt Collection Specialist
Preston Thompson & Associates-Jacksonville, FL
January 2016 to January 2018
• Informed customers of overdue accounts amount owed and effectively collected payment.
• Reviewed terms of the loan and ensured all customer information is correct.
• Reviewed customer reasons for delinquency and determine if a temporary solution would cure continuous delinquency.
• Properly documented the discussion that occurred during the call and actions made on the account.
• Negotiating payments while continuing to build a positive relationship with customers
• Performed telephone contact with customers according to guidelines and standards to ensure payment
• Managed collection efforts with a high level of persuasiveness and professionalism
• Maintained positive customer relationship and minimize bad debt exposure Closer/Funder/Production Specialist
Countrywide Home Loans-Jacksonville, FL
June 2003 to November 2012
• Processed Conventional, FHA and VA Mortgage files.
• Managed a pipeline of 80 files.
• Reviewed Appraisals and Titles.
• Titles and financial documentation and analyzed credit documents
• Coordinated scheduling of closing with the loan broker and loan officer Skills
• Project management
• NetSuite
• Dealership experience
• EDI
• ERP systems
• Transportation management systems
• Yardi
• Accounts payable
• Event planning
• Nonprofit management
• Customer service
• Microsoft Excel
• Microsoft Office
• Typing
• Clerical experience
• Live chat
• Upselling
• Sales
• Account management
• Telemarketing
• Outbound sales
• Technical support
• Negotiation
• Supervising experience
• Data collection
• Inside sales
• Customer relationship management
• Google Docs
• Banking
• Credit analysis
• Salesforce
• Software troubleshooting
• CRM software
• Direct sales
• Fair Housing regulations
• Recruiting
• B2B sales
• Data management
• Outside sales
• Marketing
• Business development
• Microsoft Word
• Analysis skills
• Microsoft Access
• Data entry
• Communication skills
• Time management
• Office experience
• Management
• HIPAA
• Cold calling
• Call center
• Relationship management
• Operating systems
• Organizational skills
• Phone etiquette
• Regulatory reporting
• iOS
• Mac OS
• Math
• Computer skills
Languages
• English - Fluent
Awards
Top Producer
June 2020
Top Producer Award for most closed appointments/Sales Assessments
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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