Customer Service Project Management
Resume:
Ayanna C. Coleman
Frederick, Maryland *****
********@*****.***
Summary
Highly motivated management professional. Promoted three times within one year. Possess strong communication skills and positive work ethic. Ability to plan, organize, schedule, and prioritize to meet company mission and goals. Competencies
● Time management
● Project management
● Strong interpersonal skills
● Leadership skills
● Problem solving
● Microsoft Office
● Implementation of policies and
procedures
● Employee development
● Quality customer service
Work Experience
Sheppard Pratt/Way Station Inc.
Frederick, MD. 06/2019-current
Residential Crisis Services-Facilitator
● Provide direct care to mentally ill client's
● Observe client behaviors, vitals, medications, and document medical records
● Develop client treatment plans, conduct psychosocial assessments, provide referral services, facilitate therapeutic groups
● Transport and accompany client's to and from doctors appointments, shopping areas, and family visit
Housing Authority of the City of Frederick,
Frederick, MD 11/2017-5/2018
Housing Program Assistant
● Maintained waiting list for Housing Choice Voucher program
● Organized all essential documents for eligibility
● Provided orientation sessions to new voucher holders
● Provided compassionate care to all clients
Trivergent Health Care, Frederick, MD 5/2017-10/2017 Scheduling Specialist
● Provided excellent customer service to help patients schedule appointments.
● Utilized Meditech software to identify and maintain patient records.
● Worked closely with colleagues to improve patient and provider services.
● Composed letters and requests for patient/provider information. United Health Group (Robert Half), Frederick, MD 1/2016-11/2016 Coordination of Benefits Specialist
● Verification of insurances
● Determination of eligibility for benefit
● Compiled documents to process claims
Walmart, Frederick MD 2014 – 2015
Front End Supervisor
Department Manager
Customer Service Manager
● Promoted three times from associate to second level management within first year of employment.
● Led a team of 40 associates, scheduling and prioritizing work to provide the highest level of customer service.
● Implemented and monitored to ensure compliance with company policies and procedures.
● Developed and trained over 100 employees during team meetings, demonstrations and coaching.
Aerotek Wells Fargo, Frederick, MD 2012 – 2013
Customer Service Representative 2
● Processed up to100 calls daily using strong interpersonal skills to solve customer issues.
● Utilized numerous computer applications including Microsoft Office and internal data systems daily for customer resolution. MV Transportation, Curtis Bay MD 2010 – 2012
Para Transit Operator
● Scheduled and used effective time management skills to fulfill daily manifest of transportation in a multi-passenger vehicle for clients with disabilities.
● Analyzed information to provide accurate and complete instructions to other staff.
● Recorded client payments daily to ensure proper accounting of funds. The Time Group, Baltimore MD 2008 – 2009
Leasing Consultant
● Organized financial accounts in a 125- unit residential community high rise.
● Accepted payments and prepared financial statements and reports. Education
Graduated from RISE (Rotarian Initiative for Successful Employment) Program, 2017 Frederick Community College, present
A+ Certification Training, 2016
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