Customer Service Management Specialist

**** ******* **, ********, ***** • ************@*****.*** • +1-904-***-****

ANDREA IVEY

Customer Service Specialist

PROFESSIONAL SUMMARY

Customer Service Specialist with over a decade of experience excelling in management, communication, and live chat support. Demonstrates expertise in event planning and HIPAA compliance, consistently delivering exceptional service. Proficient in leveraging tools like Excel and PowerPoint to enhance service delivery and drive customer satisfaction.

EMPLOYMENT HISTORY

UNIT MANAGER

Kellwell Food ManagementCamden, GA

Supervise meal prep, ensuring recipe adherence and ingredient accuracy to enhance meal quality.

Maintain food safety standards and ServSafe compliance, improving safety protocols.

Conduct weekly inventory checks to manage supplies, optimizing resource utilization.

Collaborate with non-violent inmates to foster a productive work environment, boosting team morale.

Lead food service operations in correctional facility, ensuring adherence to safety standards and recipes while managing inmate workforce.

Drive improvements in meal quality and safety compliance through rigorous supervision and implementation of best practices.

Conduct comprehensive weekly inventory analyses, identifying cost-saving opportunities and streamlining supply chain processes.

Lead food service operations in correctional facility, ensuring safety standards and recipe adherence while managing inmate workforce effectively.

Conduct comprehensive weekly inventory analyses, identifying cost-saving opportunities and optimizing resource allocation for improved budget management.

CEO/OWNERMay 2017 - Present

Faith and Favor Fashions LLCWaycross, GA

Oversee vintage fashion business, specializing in hats and shoes, ensuring top-tier customer service.

Expanded product line to meet customer demand, resulting in increased sales and customer retention.

Develop and implement strategic plans to drive business growth and market presence.

Manage daily operations, including inventory control, staff training, and financial management.

Foster a collaborative team environment, enhancing employee performance and satisfaction.

Spearhead vintage fashion enterprise, driving product expansion and market presence while fostering a creative, customer-centric team culture

Leverage market insights to refine product offerings, enhancing customer experience and driving business growth in the vintage fashion niche

Orchestrate daily operations, from inventory control to financial management, ensuring efficiency and profitability in the vintage fashion sector

Cultivate strategic partnerships with suppliers and influencers, amplifying brand presence and securing competitive advantages in the fashion industry

QA

Concentrix WAHWaycross, GA

Monitor T1 agents for coaching, ensuring consistent quality and process adherence.

Assist with live call issues, providing immediate support and resolution.

Maintain high service quality through detailed attention at each delivery stage.

Handle escalation calls and chat support for Turbo Tax, addressing complex issues.

Facilitate agent assistance with refund requests, ensuring customer satisfaction.

Monitored T1 agents, providing real-time support and identifying improvement areas. Maintained service quality through meticulous process oversight.

Offered live assistance to agents, resolving call issues promptly. Handled escalations and managed refund requests for Turbo Tax products and services.

CEO/OWNERMay 2012 - Present

Queens of Royal Purpose Outreach IncWaycross, GA

Lead organization, secure resources, and foster community engagement for impactful client support.

Oversee events, build partnerships, and enhance outreach programs for diverse populations.

Implement strategic initiatives, achieve measurable improvements, and expand service delivery.

Collaborate with stakeholders, enhance services, and guide organizational growth.

Cultivate team environment, empower staff, and improve Christian counseling services.

Oversee resource allocation and program development, ensuring efficient delivery of services and conducting thorough assessments of client well-being impact.

EDUCATION

CERTIFICATION IN COUNSELINGJan 2023 - Jun 2023

Victorious Living Bible InstituteWaycross, GA

COURSES

BOARD CERTIFIED CHRISTIAN COUNSELORJun 2024 - Jun 2025

Victorious Living Bible Institute

SERVSAFEJun 2024 - Jun 2029

ServSafe

SKILLS

Excel (Experienced), Word (Experienced), Outlook (Experienced), PowerPoint (Experienced), Quickbooks (Experienced), Quality Assurance (Experienced), Live Chat (Experienced), HIPAA (Experienced), Public Speaking (Experienced), Communication (Experienced), Customer Service (Expert), Microsoft Office (Experienced), Microsoft Excel (Experienced), Restaurant Management (Experienced), Food Safety (Experienced), Management (Experienced), Event Planning (Experienced).

Contact this candidate