Customer Service United States
Resume:
TRAYC
GRIFFIN
***********@*****.***
Lake Saint Louis MO 63367
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SKILLS
Problem-Solving
Time Management
Customer Service
Team Building and Leadership
Decision-Making
Training and mentoring
Customer Relations
Team Development
Delegating Work
MS Office
Employee Scheduling
EDUCATION
Columbia College
Columbia, MO • 05/2016
Associate of Arts
PROFESSIONAL SUMMARY
Dynamic leader with a proven track record at the United States Postal Service, enhancing team collaboration and customer satisfaction. Expert in problem-solving and time management, I significantly improved service quality by addressing complex issues and fostering a high-performance culture. Skilled in MS Office and team development, I excel in transforming challenges into solutions.
WORK HISTORY
United States Postal Service, USPS - Customer Service Supervisor
St Louis, MO • 09/2020 - Current
Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Coached employees through day-to-day work and complex problems.
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Monitored a group of letter carriers, making sure all mail was delivered daily and in a timely manner.
United States Post Office - Operations Supervisor
St Louis, MO • 06/2016 - 09/2020
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
United States Post Office - Mail Handler
St Louis, MO • 03/1997 - 06/2016
Utilized physical strength to move mail and packages of varying sizes and weights.
Proved successful working within tight deadlines and a fast-paced environment.
Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Followed safety protocols while handling and sorting mail for personal safety purposes.
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