Support Specialist Peer

**** **** **, ********, ****** STATES, ***** •

***************@*****.*** • 347-***-****

MEAGAN KELLY

Peer Support Specialist

PROFESSIONAL SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. EMPLOYMENT HISTORY

BARTENDER Aug 2014 - Sep 2016

Bayview Restaurant Broad Channel, NY

SERVER Jul 2012 - May 2014

Vincents Clam Bar Howard Beach, NY

FLOOR MANAGER Jun 2010 - Jul 2012

Sabrosito Howard Beach, NY

HOSTESS BARTENDER COCKTAIL WAITRESS Jul 2006 - Jun 2010 Carosello Restaurant Howard Beach, NY

EDUCATION

GED Jun 2008

VNS of Far Rockaway Fresh Meadows, NY

OMH CERTIFIED PEER SUPPORT SPECIALIST Nov 2023 - Jul 2024 Academy of Peer Services Virtual

PFA May 2024

The National Child Traumatic Stress Network Virtual Greeted customers and provided excellent customer service. Maintained inventory of liquor, beer, wine, and other beverage items.Partnered with kitchen staff to create food-drink pairings, increasing overall sales. Coordinated with management to organize successful themed events, boosting venue popularity.

Assisted in training new servers.

Orchestrated seamless service flow from greeting to checkout, mastering multitasking skills in food running, drink preparation, and reservation management

Streamlined operations, enhanced customer satisfaction, and optimized staff performance as Floor Manager, ensuring seamless restaurant functionality and revenue growth. Mentored and trained new hires, cultivating a skilled team proficient in store policies and exceptional customer service practices.

Implemented flexible scheduling solutions, personally covering shifts when needed, to maintain optimal staffing levels and operational continuity.

Elevated service standards by multitasking across roles, from hostessing to cocktail waitressing, contributing to increased customer retention and positive reviews.

Adapted swiftly to dynamic restaurant environment, coordinating with kitchen staff and management to execute successful private events and weekly menu updates.

Completed the 13 required core courses for OMH certification by the NY Peer Specialist Certification Board Completed the elective Harm Reduction

Completed the elective Suicide: A Peer to Peer Conversation Completed the elective Whole Family Health and Wellness Completed the elective An Overview of Peer Wellness Coaching Completed the elective Peer Support in a Criminal Justice Setting Completed the course of Psychological First Aid which helps victims of natural disaster NEURO LINGUISTIC PROGRAMMING AND LIFE COACHING May 2024 Auspicium Virtual

YMHFA May 2024

National Council for Mental Well-being Virtual

JUN 2024

Aids Institute Virtual

SKILLS

Positive, Professional, Employee Development, Policy Enforcement, Conflict Resolution, Crisis Intervention, Communication Skills, Empathy, Stress Management, Team Player, Active Listening, Problem Solving, Adaptability, Interpersonal Skills, Mentoring, Emotional Intelligence. Completed a Practitioner level home study training in the art and science of Neuro Linguistic Programming and Life Coaching

Completed the course of Youth Mental Health First Aid which can help aid in early intervention Completed course in Medication for Opioid Use Disorder in Correctional Settings: The Evidence Base Completed the second part to the above course Addressing The Stigma of Substance Abuse Disorder (SUD) in Corrections Completed course Overdose Response Training

Completed course Opioid Overdose Prevention: Training of Trainers to help show others how to administer naloxone

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