Service Representative Customer

chisom ifeobu

CUSTOMER SERVICE REPRESENTATIVE

PROFESSIONAL PROFILE

A dedicated and customer-focused Customer

Support Representative with over 5 years of

experience in delivering top-notch service across

various industries. Skilled in troubleshooting,

problem-solving, and effectively communicating

with customers to resolve inquiries and technical

issues. Proven ability to manage high-volume calls and emails, while maintaining a calm and

professional demeanor. Proficient in using

customer relationship management (CRM) tools

and maintaining detailed records to ensure timely

and accurate resolutions.

ACCOMPLISHMENTS

- Awarded "Employee of the Year" in 2022 by Road

Seal Corporate Construction

- Revamped processes that boosted productivity by

35%

COMPETENCIES

Communication Skills: Ability to listen actively

and convey information clearly and concisely,

both verbally and in writing.

Problem-Solving Skills: Quick thinking to

assess situations and offer appropriate

solutions to customer issues.

Empathy: Understanding and addressing the

emotional needs of customers, showing care

and concern.

Patience: Handling difficult or frustrated

customers calmly without becoming upset or

defensive.

Excellent Verbal and Written Communication

Customer Relationship Management (CRM)

Proficiency

Conflict Resolution and Problem Solving

Empathy and Patience

Active Listening

Multitasking and Time Management

Attention to Detail

Product and Service Knowledge

Team Collaboration

Adaptability to Change

Complaint Handling and Resolution

Sales and Upselling Skills

Data Entry and Documentation Accuracy

Positive and Professional Attitude

Technical Troubleshooting

REACH ME AT

Mobile: 940-***-****

Email: *******@*****.***

Address: 120 Ave H, Apt 106, Denton, Texas

WORK HISTORY

Customer Service Representative.

Road Seal Nigeria Jul 2019 - December 2023

Handle customer inquiries, complaints, and feedback through phone, email, and chat in a professional and timely manner. Provide accurate information on products, services, and policies to customers while maintaining a positive and courteous tone.

Resolve customer issues by identifying the root cause, troubleshooting, and guiding them through problem-solving processes.

Manage high-volume incoming calls and prioritize customer requests efficiently, ensuring high levels of customer satisfaction.

EDUCATION BACKGROUND

Federal University of Technology

Bachelors of Engineering, 2018

- Attended from 2012 to 2018

- Graduated with Honors

- Vice President of the Student Government, 2015

Cisco Networking Academy

Batch Salutatorian, Class of 2019

-Certified Cisco Networking Associates

Customer Support Representative

Nibso Services Nov 2018 - Jul 2019

Use customer relationship management (CRM) software to log interactions, track issues, and update customer accounts. Process orders, returns, and exchanges, while adhering to company policies and procedures.

Provide feedback to the management team to improve service delivery and customer experience.

Contact this candidate