Retail Sales Team Member
Resume:
Sara Call
Benton City, Wa. *****
509-***-**** (Msg: Voice/Text)
*************@*****.***
Skills
Motivated retail sales professional who possesses the ability to absorb product knowledge in order to effectively connect customers with merchandise and drive sales. My skills include shelf recovery, implementing resets, and creating displays. I am customer-focused, adaptable, and a reliable team player. Additionally, I am a dependable production team member who is accustomed to physically demanding work in fast-paced environments. I consistently meet targets by working efficiently and minimizing errors, and I consistently deliver high-quality finished products for customers in both the retail and warehouse industries. Experience
Nov. 2023 - Nov. 2023
UPS, Kennewick, WA. — Line operator/worker
Upheld immaculately clean and organized work areas, rectified product defects, and eliminated substandard items. Additionally, I was responsible for the setup, calibration, and adjustment of production equipment, while proactively addressing minor operational issues. I actively engaged in regular meetings to streamline operations, conducted routine safety checks on machinery, and communicated effectively with other departments. I ensured proper packaging of finished products, optimized production efficiency by adjusting machine settings, and adhered to industry standards and regulations. Furthermore, I collaborated with team members to achieve production targets.
Why I quit:
The company failed to comply with the employment regulations of Washington state by providing unstable working hours and inadequate breaks. Employees were required to waive their legal rights to take lunch breaks, which resulted in longer working hours without adherence to relevant guidelines. This situation led to dissatisfaction, and I made the decision to resign after sustaining an injury due to improper care. The company's lack of proper labeling and warnings in hazardous areas also contributed to an injury, and essentially my decision to leave. Sep 2023 - Nov 2023
Feb 2018 - May 2018
Fred Meyer, Kennewick/Richland — Seasonal Goods, H/B Clerk, Cosmetics, Early morning freight crew
Provided customers with sales expertise, offering personalized advice and courteous support to drive purchases and promote supplementary products. Additionally, I enhanced sales and customer satisfaction by furnishing accurate information, communicating promotions, and elucidating customer programs. I demonstrated merchandise effectively by arranging products in an appealing and orderly manner, thus fostering high customer retention. In contributing to the design and setup of the sales floor, I meticulously monitored merchandise displays to ensure the optimal presentation of key products, taking corrective actions such as restocking or reorganizing to attract customer attention. Moreover, I managed low inventory efficiently by promptly replenishing stock and conducting in-store demonstrations.
2
Why I quit:
I resigned due to unfair treatment by other employees, a biased work environment, and difficulty in taking proper breaks. I often had to skip breaks to attend to urgent matters without coverage. Despite discussing with supervisors, I didn't receive proper breaks. I was also asked to resign after trying to stop shoplifters, which is against policy. I believe in helping with loss prevention but felt uncomfortable with the rules around shoplifting. Along with decision of being offered another job, with better wages, hours.
March 2023 - August 2023
Grub Hub, Kennewick, Pasco, Richland — Driver
Throughout my role, ensured timely and courteous delivery of products while maintaining open lines of communication. I diligently managed receipts and income from deliveries and prioritized the cleanliness and maintenance of the vehicle. Additionally, I followed commercial and residential routes, completed necessary reports for specific orders, and ensured the secure loading and distribution of weights in the vehicle. I also took proactive measures to load packages safely, interacted professionally with the public, and promptly reported any significant issues related to customer deliveries, vehicle maintenance, and paperwork. Adhering to scanning, tracking, and documentation procedures, I approached each task with attention to detail and regularly lifted boxes weighing up to 50lbs. Furthermore, I meticulously planned suitable routes to meet schedule demands and consistently provided the highest level of service to ensure customer satisfaction and retention. Working autonomously in a fast-paced environment, I consistently met deadlines and efficiently used a handheld device for scanning orders, obtaining route information, and navigation. I conformed to local traffic laws and DOT requirements at all times. Feb 2023 - May 2023
Chicken Shack, West Richland — Server/Worker/Bartenter I was responsible for various tasks, including inputting customer orders into the computer system to effectively coordinate with the kitchen staff. Additionally, I consistently restocked service stations to optimize availability and provided a warm and courteous welcome to guests while demonstrating exceptional hospitality and customer service at the tables. I ensured timely delivery of food and beverages to customers and handled credit card transactions, gift cards, and cash payments with accuracy and efficiency. Moreover, I managed the assignment and arrangement of tables for large groups, adhered to strict safety, sanitization, and food handling standards, and maintained professional communication with customers, colleagues, and supervisors. Furthermore, I upheld the cleanliness and organization in food service and preparation areas and adhered to state liquor regulations to serve alcohol responsibly and safely. Prior to presenting final bills to customers for payment, I verified their accuracy and greeted customers upon arrival, escorting them to their designated tables. Additionally, I actively participated in team meetings to discuss upcoming events, promotions, or changes within the restaurant environment, and consistently adhered to local health code regulations by regularly washing hands and sanitizing surfaces throughout shifts. Why I quit:
I respectfully resigned. Due to conflict with another employee; who’d make the working experience not to what it should be, and often hostile.
Why work gap:
**I often worked inbetween (Gap/hours that isn’t covered) For/as father n law caregiver off and on time, helping care for his disability care needs. Which was oftenly paid by the state, as a in home caregiver. Also had two children, who are 15 moths apart. Having to often provide my own child care; missing ability to work due to no having adequate child care. 3
January 2018 - February 2018
J. Lieb Foods Inc., Kennewick, Wa. — Temporary Warehouse Production Worker Ensured that work areas were maintained in a clean and organized manner to minimize safety hazards. I also corrected product defects and removed substandard items from the production line. In addition, I was responsible for setting up, calibrating, and adjusting production equipment to achieve the desired speed and material flow.
I took the initiative to address minor operational issues and actively participated in regular meetings to discuss ongoing concerns and improve overall operations. Furthermore, I conducted regular safety checks on machinery and promptly reported any issues to the appropriate supervisors. Additionally, I maintained close communication with other departments, such as Quality Control and Maintenance teams. I also ensured that finished products were properly packaged according to company specifications and adjusted machine settings to optimize production efficiency, speed, and output. It was important to me to always comply with industry standards, environmental regulations, and workplace safety guidelines. Lastly, I worked collaboratively with team members to achieve daily production targets. October 2017 - December 2017
JET MART CONOCO, Kennewick, Wa. — Gas Station Attendent Ensured compliance with age verification procedures for the sale of tobacco products, lottery tickets, and alcoholic beverages. I facilitated fuel pump operations by activating them post-customer payment processing for gasoline. Additionally, I maintained cleanliness and organization in the store by routinely wiping down counters and sweeping floors. I provided exceptional customer service, conducted item scanning at checkout, and handled customer transactions. I also monitored gas pumps for operational issues and upheld store standards for day-to-day operations. Furthermore, I promoted rewards programs to foster customer loyalty, while also retaining dissatisfied customers and preventing losses by attentively addressing their concerns and remaining vigilant for suspicious behavior. October 2016 - February 2017
Burlington, Kennewick, Wa. — Customer Service/ Front End Throughout my employment, I have undertaken various responsibilities to ensure efficient operations within the retail environment. These include processing returned items, providing guidance to customers on alternative selections for out-of-stock products, utilizing electronic systems, operating point-of-sale (POS) systems, reconciling cash drawers, and participating in ongoing cross-training opportunities. I have also informed customers of promotions and special offers, assisted in product location, resolved customer inquiries and complaints, maintained display organization, and mitigated customer concerns and complaints. My dedication to accurate transaction management is reflected in my compilation of activity reports, record updates, and adherence to current pricing standards. I have accumulated a diverse range of skills that enable me to cover multiple roles within the store.
Feb 2015- September 2016
Walmart, Pasco/Richland/ Kennewick —
Provided customers with sales expertise, offering personalized advice and courteous support to drive purchases and promote supplementary products. Additionally, I enhanced sales and customer satisfaction by furnishing accurate information, communicating promotions, and elucidating customer programs. I demonstrated merchandise effectively by arranging products in an appealing and orderly manner, thus fostering high customer retention.
In contributing to the design and setup of the sales floor, I meticulously monitored merchandise displays to ensure the optimal presentation of key products, taking corrective actions such as restocking or reorganizing to attract customer attention. Moreover, I managed low inventory efficiently by promptly replenishing stock and conducting in-store demonstrations. 4
Education
AUGUST 2003 - JUNE 2007
Selah High School, Selah, Washington - High School Diploma Graduated with 3.9
Awards/Certificates
Food Handler Card
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